Lerato Malefu Motaung
Omni-Channel Relationship Consultant • Customer Care
Roodepoort,GP
Summary
Detail-oriented and resilient Omni-Channel Relationship Consultant with over 5 year of experience in customer care service and Customer retentions. Known for building trust-based relationships through open communication and problem-solving. Strong in data capturing, compliance, and planning, with a passion for delivering results.
Worked as 2IC managing daily operations, and can make decisions in the leader's absence, ensuring business continuity.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Omni-Channel Relationship Consultant
Multichoice ,DSTV
Randburg , South Africa
10.2019 - 05.2026
- Acted as a one-stop resolution agent for customers.
- Respond to the customer's negative experience with a product or service, aiming to resolve the issue and restore customer satisfaction.
- Processed and validated customers' payment and assisted with allocation and correcting misallocated payments, and processing refunds, ensuring timely and accurate payments.
- Delivered complete and correct information using approved tools and methods.
- Adhered to all SOPs and company policies to maintain service excellence.
- Collaborated with internal teams to resolve escalations and improve processes.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
High School Diploma -
Jeppe High School For Girls
Johannesburg, South Africa 01.2009 - 12.2013
Skills
Microsoft Office Suite (Excel, Outlook, Word)
CRM Systems
Data Entry & Validation
Workflow Coordination Platforms
Core Competencies
- Payment Processing & Validation
- Customer Relationship Building
- Data Capturing & Accuracy
- Compliance & SOP Adherence
- Time Management & Coordination
- Problem Solving & Resilience
- Attention to Detail
- Results Orientation
- Planning & Organising
Behavioral Strengths
- Resilient under pressure
- Strong problem-solving mindset
- Highly organized and detail-oriented
- Driven by results and continuous improvement
- Creative in generating ideas and solutions
Timeline
Omni-Channel Relationship Consultant
Multichoice ,DSTV
10.2019 - 05.2026
High School Diploma -
Jeppe High School For Girls
01.2009 - 12.2013