Lerato Malefu Motaung

Omni-Channel Relationship Consultant • Customer Care

Roodepoort( Braamfiacher Ville)

Summary

Detail-oriented and resilient Omni-Channel Relationship Consultant with over 5 year of experience in customer care service and Customer retentions. Known for building trust-based relationships through open communication and problem-solving. Strong in data capturing, compliance, and planning, with a passion for delivering results.

Worked as 2IC managing daily operations, and can make decisions in the leader's absence, ensuring business continuity.

Overview

years of professional experience

Work History

Omni-Channel Relationship Consultant

Multichoice ,DSTV

10.2019 - Current

Acted as a one-stop resolution agent for customers.
Respond to the customer's negative experience with a product or service, aiming to resolve the issue and restore customer satisfaction.
Processed and validated customers' payment and assisted with allocation and correcting misallocated payments, and processing refunds, ensuring timely and accurate payments.
Delivered complete and correct information using approved tools and methods.
Adhered to all SOPs and company policies to maintain service excellence.
Collaborated with internal teams to resolve escalations and improve processes.

Education

High School Diploma -

Jeppe High School For Girls

Johannesburg, South Africa

04.2001 -

Skills

Microsoft Office Suite (Excel, Outlook, Word)
CRM Systems

Data Entry & Validation
Workflow Coordination Platforms

Websites

Core Competencies

Payment Processing & Validation
Customer Relationship Building
Data Capturing & Accuracy
Compliance & SOP Adherence
Time Management & Coordination
Problem Solving & Resilience
Attention to Detail
Results Orientation
Planning & Organising

Behavioral Strengths

Resilient under pressure
Strong problem-solving mindset
Highly organized and detail-oriented
Driven by results and continuous improvement
Creative in generating ideas and solutions

Timeline