Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance.
Hi, I’m
Nontsikelelo Mangena
Public Administration, Communication Facilitation, And Social Media Management
Johannesburg,GP
Summary
Overview
9
years of professional experience
1
Certification
1
Language
Work History
DStv MultiChoice
Omni-Channel Relationship Consultant
01.2020
Job overview
- Engage online and Social Media (Facebook and Twitter) audiences daily to help maintain relationships with the key influencer
- Working with internal stakeholders across organizational business to improve the DStv Brand
- Engagement: Ensuring questions have a response to DStv customers to improve brand communication
- Engaging the Communications Manager and relevant internal stakeholders to monitor and evaluate the nature of queries experienced by the brand
- Escalation of queries to relevant stake holders.
GUMA SMARTCARD TECHNOLOGIES
DATA CAPTURING
06.2011
Job overview
DStv MultiChoice
DStv COMMUNITY MODERATOR
04.2018 - 01.2020
Job overview
- Ensure compliance of terms and conditions and house rules of DStv websites across DStv Community Forum and other online communities
- Driving quality of responses and ensuring that the interactions shared uphold the reputation of the brand and to drive the desired objective of the community
- To step in and resolve customer queries that can only be managed by the brand, engage community members and extract Interest in the community content
- To identify customer pain-points and improvements needed and share these with the company
- To implement the integration of the platform in areas that the community can add value, in alignment with the overarching business strategy.
DStv MultiChoice
STAND IN TEAM LEADER (SOCIAL MEDIA)
10.2017 - 04.2018
Job overview
- Execute day to day operations of training new Social Media recruits
- Ensure adherence to the established performance indicators of the department
- Initiate and maintain quality assurance steps to safeguard and uphold the Social Media policy
- To coach and motivate Social Media Consultants-Ensuring increased sentiment & positive brand perception in order to implement increasing brand loyalty
- People and HR services management.
DStv MultiChoice
SOCIAL MEDIA CONSULTANT
06.2012 - 10.2017
Job overview
- Engage online and Social Media (Facebook, Twitter, WhatsApp, Hellopeter) audiences on a daily basis and help maintain relationships with the key influencer
- Assist with internal efforts around Social Media by implementing Social Media strategies
- Working with internal stakeholders across organizational business to improve the DStv Brand
- Engagement: Ensuring questions have a response to DStv customers to improve brand communication
- Engaging the Communications Manager and relevant internal stakeholders to monitor and evaluate the nature of queries experienced by the brand
- Escalation of queries to relevant stake holders.
SASOL GAS GERMISTON
STAND-IN RECEPTIONIST
10.2011 - 01.2012
Job overview
Education
B.A POLITICS
University Overview
Status: INCOMPLETE
B.A HUMAN AND SOCIAL STUDIES from PUBLIC ADMINISTRATIONCOMMUNICATION FACILITATION
University Overview
Status: COMPLETED
University Overview
- Highest Grade Passed: 12
- Status: COMPLETED
Skills
Employee Management
undefinedTimeline
Omni-Channel Relationship Consultant
DStv MultiChoice
01.2020
DStv COMMUNITY MODERATOR
DStv MultiChoice
04.2018 - 01.2020
STAND IN TEAM LEADER (SOCIAL MEDIA)
DStv MultiChoice
10.2017 - 04.2018
SOCIAL MEDIA CONSULTANT
DStv MultiChoice
06.2012 - 10.2017
STAND-IN RECEPTIONIST
SASOL GAS GERMISTON
10.2011 - 01.2012
DATA CAPTURING
GUMA SMARTCARD TECHNOLOGIES
06.2011
B.A POLITICS
B.A HUMAN AND SOCIAL STUDIES from PUBLIC ADMINISTRATIONCOMMUNICATION FACILITATION
References
References
Available upon request.Home Address
Home Address
2739 PROTEA GLEN EXT 2, 1819Personal Information
Personal Information
- Date of Birth: 01/21/89
- Gender: FEMALE
- Nationality: SOUTH AFRICAN
References
References
- TSHEPO MASITENYANE, Manager: Customer Care, 071 933 2072
- SIPHIWE SEME, Omni-Channel Team Leader, 078 150 9346, 011 289 3000
- BUSISIWE NYEMBE, DStv Community Manager, 073 159 2940, 011 289 4493
- PAMELA SAMBU, Manager: Customer Care (Stand- In Team Leader Position), 076 0560 3174, 011 289 4730
- KENNETH RAMOSENA, Social Media Team Leader, 072 246 5953, 011 289 6257
- CHRISTOPHER NHLEKO, Sasol Gas Germiston, 072 300 2946, 011 865 8500
- SUNNYBOY M, Team Leader – GUMA, 073 704 1408
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