Noorun-nisaa Dollie
Project Administrator
Cape Town
Summary
I have been tasked with varying responsibilities throughout my time at Auto Magneto workshop and fitment centre which has allowed me to challenge myself in learning the different skills that different positions require, it also ensured that I understand the processes of workflows throughout the business. I work well independently as well as within a team, I have good communication skills which come in handy when training new staff and facilitating conflict resolution within my team. I have experience in working with customers daily which includes any communication that needs to happen between us and the customer. I have a strong work ethic and embrace opportunities to learn new skills, I am not afraid to ask the necessary questions in order to improve my performance and learn from those who are more experienced than myself.
I have recently completed my BCom Degree in Project Management and I am currently completing my Postgraduate Diploma (NQF 8) in Business Management. Working full time while furthering my studies has taught me time management skills and has equipped me with the ability to remain focused and work under stressful circumstances.
I am eager and motivated to build my career in the project management industry and I believe I have the capabilities to do well in different circumstances and environments.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Service Advisor
Auto Magneto Workshop and Fitment Centre
03.2020 - Current
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Increased repeat business, establishing relationships and trust with customers through attentive listening and clear communication.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Trained new personnel regarding company operations, policies and services.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Improved employee productivity with effective time management strategies for daily tasks.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Enhanced employee onboarding process, improving new hire satisfaction and reducing time to productivity.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
Education
Postgraduate Diploma - Business Management
01.2024 - Current
Subjects in course:
- Organizational Behavior
- Information and Knowledge Management
- Operations Management
- Marketing Management
- Human Resource Management
- Accounting and Financial Management
- Strategic Management
- Advanced Project Management
Bachelor of Commerce - Project Management
03.2020 - 09.2023
Subjects completed :
1. Business Law
2. Capstone for Project Management
3. Economics 1A
4. Economics 1B
5. End User Computing
6. Financial Reporting and Analysis (Fundamentals of Financial Accounting)
7. Fundamentals of Organisational Behaviour
8. Introduction to Business Management (Business Management 1A)
9. Introduction to Functional Areas of Management (Business Management 1B)
10. Introduction to Project Management
11. Management Accounting
12. Project Communication Management
13. Project Cost and Procurement Management
14. Project Finance (PRF7)
15. Project Information Management
16. Project Performance Management and Reporting
17. Project Quality Management Processes
18. Project Resource Management
19. Project Risk Environment (PRKE7)
20. Project Scope and Time Management
21. Project Stakeholder Management
22. Project Strategy and Leadership
23. Research Methods (RMS7)
With 14 distinctions.
Skills
Customer Service, Customer Relationship Management
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Intermediate (B1)
Timeline
Management College of Southern Africa (MANCOSA) - Postgraduate Diploma, Business Management
01.2024 - Current
Service Advisor - Auto Magneto Workshop and Fitment Centre
03.2020 - Current
The Management College of Southern Africa (MANCOSA - Bachelor of Commerce, Project Management
03.2020 - 09.2023
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