Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nonkululeko Maphumulo

Nonkululeko Maphumulo

Universal Banker
Durban,KZN

Summary

Results-oriented Universal Banker with 5+ years of experience in a fast-paced banking environment. Proficient in all aspects of retail banking, including account opening, loan processing, and cash handling. Possesses strong analytical skills, attention to detail, and a commitment to providing excellent customer service. Seeking a challenging role within the public/private finance sector where I can leverage my expertise to contribute to a growing organization.



Overview

7
7
years of professional experience

Work History

Universal Banker, Level 1

Standard Bank of South Africa
09.2024 - Current
  • Driving sales growth, developing and executing sales strategies, and providing exceptional customer service. To take demand from personal, prestige, and private banking clients for banking matters ranging from product questions to client account activities (e.g., opening relevant accounts, statements, debit order information, etc.), while forming an accurate assessment and understanding of that demand in order to act on it in a one-and-done manner that consistently delivers what matters to the client within product and legislative (e.g., FAIS) parameters.
  • Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
  • Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
  • Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.

Universal Banker, Designate

Standard Bank of South Africa
09.2023 - 08.2024
  • To take demand from personal customers for any banking matters ranging from product questions to customer account activities (e.g., opening accounts, statements, debit order information, etc.), while forming an accurate assessment and understanding of that demand to act on it in a one-and-done manner.
  • Consistently delivers what matters to the customer within product and legislative (e.g., FAIS) parameters, under supervision.

Client, Liaison Officer: Portfolio Assistance 2

Standard Bank of South Africa
08.2022 - 08.2023
  • Provide a proficient reception function, and create a positive introduction for the customer by putting them at ease.
  • Identifying their specific requirements and directing customers to the appropriate department.
  • To identify customers' digital banking requirements and to efficiently and cost-effectively fulfill these, while managing the risks associated with migrating new and existing customers to alternative self-servicing and/or digital channels.

Cash Consultant Level 1 (110)

Standard Bank of South Africa
04.2020 - 07.2022
  • Determining customer demand.
  • Delivering on customer demand: telling, bulk cash.
  • Automated Teller Machine (ATM) and Automated Note Acceptor (ANA) terminals.
  • Identifying demand generation opportunities.
  • Completing the daily routine in the branch, including information collation and analysis.

Retail Banking Trainee

Standard Bank of South Africa
01.2019 - 01.2020
  • Enhanced customer satisfaction by efficiently addressing and resolving banking inquiries.
  • Contributed towards successful marketing campaigns by offering insightful feedback from a front-line perspective.
  • Conducted thorough research on market trends, providing valuable insights for management decisions.
  • Completed comprehensive training on credit analysis, contributing to more informed lending decisions within the bank.

Education

No Degree - Higher Certificate in Management

Milpark Education (School of Commerce)
Westville, South Africa
04.2001 -

No Degree - N Dip (Finance & Accounting - Public)

Tshwane University of Technology
Pretoria, South Africa
04.2001 -

High School Diploma -

Lenarea Secondary School
Phoenix, South Africa
04.2001 -

Skills

Teamwork and collaboration

Customer service

Computer skills

Time management

Friendly, positive attitude

Dependable and responsible

Timeline

Universal Banker, Level 1

Standard Bank of South Africa
09.2024 - Current

Universal Banker, Designate

Standard Bank of South Africa
09.2023 - 08.2024

Client, Liaison Officer: Portfolio Assistance 2

Standard Bank of South Africa
08.2022 - 08.2023

Cash Consultant Level 1 (110)

Standard Bank of South Africa
04.2020 - 07.2022

Retail Banking Trainee

Standard Bank of South Africa
01.2019 - 01.2020

No Degree - Higher Certificate in Management

Milpark Education (School of Commerce)
04.2001 -

No Degree - N Dip (Finance & Accounting - Public)

Tshwane University of Technology
04.2001 -

High School Diploma -

Lenarea Secondary School
04.2001 -
Nonkululeko MaphumuloUniversal Banker