Lindokuhle Nkosi
Universal Banker level 1
Soweto,GP
Summary
Experienced banking and financial services professional with a strong emphasis on customer service, account management, and financial solutions. Demonstrated ability to collaborate effectively within teams, adapt to evolving needs, and consistently deliver positive outcomes. Proficient in transaction handling, providing banking product solutions to clients, and maintaining client relationships. Known for exceptional organizational, relationship-building, and documentation capabilities. Ready to leverage 8 years of industry experience in pursuit of a challenging role with opportunities for growth.
Overview
13
13
years of professional experience
2010
2010
years of post-secondary education
Work History
Universal Banker Level 1
Standard Bank Group
Soweto, South Africa
02.2016 - Current
- Educated customers on various banking products and services, empowering them to make informed financial decisions aligned with their personal goals.
- Collaborated with team members to achieve branch performance metrics, fostering a positive work environment.
- Enhanced cross-selling capabilities by offering tailored financial products and services to existing clients.
- Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse.
- Assisted customers with setting up and closing accounts, completing loan applications, and signing up for new services.
- Resolved complex customer issues efficiently, collaborating with relevant departments when necessary for prompt resolution of problems encountered during banking transactions.
- Contributed to a high-performing team culture by actively participating in training sessions, staff meetings, and ongoing professional development opportunities.
- Increased referral rates by forging strong connections with customers and identifying potential business development opportunities.
- Ensured a consistent and positive customer experience by upholding high standards of professionalism, courtesy, and responsiveness in all interactions.
Personal assistant
Standard bank
Soweto, South Africa
01.2012 - 01.2016
- Data Capturing
- Administration
- Diary management
- Secretary
- Booking Appointment telephonically
- Email Monitoring
- Meeting Logistics
- Procurement Process
- Travel Arrangements
- Written Communication
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Displayed absolute discretion at handling confidential information.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Education
Matric - English, Afrikaans, Mathematics, Physical Science, Life Sciences, Geography, Life Orientation
Nirvana Secondary School
National certificate in banking NQF level 5 - undefined
Bankseta
Skills
Efficient transaction processing
Insurance products
Customer needs assessment
Home loan and VAF
Branch operations
Electronic funds transfer
Credit analysis
Document preparation
Loan origination
Loan processing
Payment processing
Financial product sales
Deposit processing
Account closing process
Bank sales
Account openings
Customer service
Analyzing data
Reviewing documents
Loan closing
Developing customer relationships
Customer relationship management
Know your customer
Relationship building
Cross-selling and partner referrals
Due diligence
Sales proficiency
Cross-selling expertise
Account updating
New account setup
Qualifying customers
Opening and closing procedures
Front desk management
ATM operation demonstration
Client telephone support
Floor management
Mobile banking app assistance
Employment References
- Matthew Baloyi, Standardbank SBFC, 011 527 8006
- Nkgadimeng Raphela, Standardbank - Teamleader Branch Protea Glen, 011 527 4343
- Tinyiko Mathe, Standardbank - Branch Manager Maponya, 011 983 3722
Contact Numbers
0604326315, 0115274350
Current Branch
Protea Glen Service Centre
Current Position
Universal Banker level 1
Manager Name
Nkgadimeng Raphela Malefo
Personal Information
- Ethnicity: African
- Gender: Female
Timeline
Universal Banker Level 1
Standard Bank Group
02.2016 - Current
Personal assistant
Standard bank
01.2012 - 01.2016
National certificate in banking NQF level 5 - undefined
Bankseta
Matric - English, Afrikaans, Mathematics, Physical Science, Life Sciences, Geography, Life Orientation
Nirvana Secondary School