Service oriented, motivated, and energetic office management professional with 19 years’ experience in Banking Industry dedicated to high levels of customer satisfaction and meeting company's goals, Seeking challenging assignment and responsibility, with an opportunity for growth and career advancement.
Hi, I’m
MOLEFE LOT MOLOISANE
Universal Banker
Johannesburg
Summary
Overview
21
years of professional experience
Work History
Standard Bank of South Africa
Universal Banker Level 1
11.2019 - Current
Job overview
- Communicate in a friendly, clear and non-threatening manner across all communication channels.
- Enthusiasm, efficiency and promptness should always be reflected.
- Proactively identifies migration & conversion opportunities
- Supporting sales team by submitting sales leads daily as per target agreed contract.
- Maintain a high level of integrity & ethical standards.
- Handle Risk queries, e,g lost card and fraud prevention and mitigation.
Standard Bank of South Africa
Prestige Banker/Relationship Banker
07.2010 - 06.2019
Job overview
- To provide an efficient & effective point of contact for new & existing personal market customers.
- Ensure client's banking needs are identified & fulfilled efficiently & cost effectively, managing the risk associated with new accounts.
- Plan, initiates & drive sales tactics.
- Proactively identifies migration & conversion opportunities.
- Maintaining the high level of integrity & ethical standards
Standard Bank of South Africa
Customer Service Consultant/Float
07.2008 - 07.2010
Job overview
- In support of the sales team, provide a proficient reception function.
- Attend to customer query promptly & professionally.
- To provide an efficient & effective point of contact for new & existing personal market customers.
- Regularly develops opportunities for sales by actively searching for new contact to expand sales opportunities.
Standard Bank of South Africa
Customer Enquiry Clerk/Teller
06.2005 - 07.2008
Job overview
- Ensuring I provide a consistently high-quality frontline transaction service to customers.
- Ensure that cash holdings are kept within prescribed limits.
- Handle & resolved customer complaints during the initial stages of the customer experience.
- Maintain records of customer interaction or transactions, complaints
- Referred unresolved customer grievance to designated department for further investigation with agreed set turnaround times & service level agreement.
Metropolitan Life
Financial Advisor
04.2004 - 11.2004
Job overview
- Recruited to provide robust and comprehensive financial assistance to Metropolitan Life Company and to meet their expectations and to ensure a world class customer experience is always maintained.
Education
Cornerstone
National Certificate in Banking
University Overview
Moonstone Business School of Excellence
Regulatory Examination Certificate
University Overview
Birnam Business College
Certificate in IT
University Overview
Gaseitsiwe Senior Secondary School
National Senior Certificate
University Overview
AlisonIreland
Root Cause Analysis from How To Conduct Effective Root
2023
University Overview
Skills
Complaint Handling
References
References
- Jacobus Burger Team Leader Voice Branch 079 525 9645
- Ms. Trusha Thakor, Standard Bank, Team Leader for Voice Branch, 0718860870
- Ms Sinqobile Sibindi, Standard Bank, Team Leader for Voice Branch, 0794738387
- Ms. Mapula Chueu, Standard Bank, Team Leader for Voice Branch, 0835134379
- Mr. Stephanus Lubbe, Standard Bank, Team Leader Branch, 0727537936
- Mr. Goodman Mazibuko, Standard Bank, Team Leader Branch, 0833291769 & 0814578694
- Mrs. Moloko Mokautu, Standard Bank, Team Leader Service, 0813045919
Keysubjects
Keysubjects
- English
- Geography
- Mathematics
- History
- Afrikaans
- Tswana
Timeline
Universal Banker Level 1
Standard Bank of South Africa
11.2019 - Current
Prestige Banker/Relationship Banker
Standard Bank of South Africa
07.2010 - 06.2019
Customer Service Consultant/Float
Standard Bank of South Africa
07.2008 - 07.2010
Customer Enquiry Clerk/Teller
Standard Bank of South Africa
06.2005 - 07.2008
Financial Advisor
Metropolitan Life
04.2004 - 11.2004
Cornerstone
National Certificate in Banking
04.2017
Moonstone Business School of Excellence
Regulatory Examination Certificate
04.2019
Birnam Business College
Certificate in IT
04.2002
Gaseitsiwe Senior Secondary School
National Senior Certificate
04.1994
Alison
Root Cause Analysis from How To Conduct Effective Root
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