NOMVULA NKOSI
Alberton
Summary
Detail-oriented Administrative and Service Coordination Professional with over 8 years of experience in customer service, administration, and operational support. Proven ability to manage service processes, coordinate logistics, maintain accurate records, and follow up on technical and operational tasks to completion. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
13
13
years of professional experience
Work History
Internal Sales Consultant
Titus Corporation
01.2016 - 01.2026
- Follow up on queries
- Maintain records
- Use Microsoft Dynamics ERP
- Process orders
- Coordinate departments
- Assist invoicing
Consultant
MTN Featherbrooke
01.2015 - 01.2016
- Provide support for customer enquiries to ensure satisfaction.
- Assist with administrative tasks to maintain office organisation.
- Address and resolve customer complaints promptly and courteously.
- Handled complex problems and issues by understanding root causes and implementing solutions.
Administrator
MTN Cresta
01.2014 - 01.2015
- Assisted in data capture and record keeping.
- Supported client communications through phone and email correspondence.
- Provided customer service by addressing client enquiries and resolving issues.
Courier Assistant
Bakwankosi Couriers
01.2013 - 12.2013
- Logistics coordination
- Invoicing
- Maintained accurate records of deliveries, collections, and vehicle mileage for operational efficiency.
Education
Diploma -
Media Studies
Grade 12 -
Skills
- Service Coordination
- Complex issue resolution
- Team collaboration
- Communication skills
- Complaint handling and resolution
- MS Office Suite
- Deadline management
- Researching
- Customer focused
- Calm under pressure
- Problem-solving
- Record maintenance
- Customer satisfaction
- Customer relationship management
- Microsoft Dynamics ERP
- Customer Communication
- Data Capturing
- Order Processing
- Logistics Coordination
- Microsoft Office
- Microsoft Dynamics (ERP)
- Problem Solving
Languages
English
Elementary
A2
Timeline
Internal Sales Consultant
Titus Corporation
01.2016 - 01.2026
Consultant
MTN Featherbrooke
01.2015 - 01.2016
Administrator
MTN Cresta
01.2014 - 01.2015
Courier Assistant
Bakwankosi Couriers
01.2013 - 12.2013
Diploma -
Media Studies