Summary
Overview
Work History
Education
Skills
Timeline
Languages
Educational Background
Computer Skills - List Of Packages
Equity Status
Personal Information
CustomerServiceRepresentative
Thandekile Pheona Mabaleka

Thandekile Pheona Mabaleka

Customer Service Representative
Germiston,NW

Summary

I am a diligent individual who takes pride in her work and aspires to be the best that she can be in all spheres of life. I always seek to gain more knowledge and experience and to also develop new skills which will enable me to make a valuable contribution to any organisation. I enjoy being part of continuous improvement initiatives and problem solving teams to increase organisational productivity. I am certain that I can make positive contribution to your company.

Overview

3
3
Languages
15
15
years of professional experience
2017
2017
years of post-secondary education

Work History

Internal Sales Consultant

Bridgestone SA
03.2019 - Current
  • Company Overview: Consumer
  • Sales Generation: Order taking by answering inbound and outbound calls and responding to customer requests.
  • Customer Relations: Efficient handling of customer queries relating to orders; maintaining good internal and external relations and ensuring customer satisfaction.
  • Achieving Budget: Achieve Regional and National monthly budget by soliciting orders and making up for shortfalls.
  • Administration: Ensure that sales orders are correctly filed and that all data is correctly captured for recalling purposes.
  • Contacting all customers assigned on a daily basis as per customer list.
  • Answering all calls to respond to orders and SLA; general customer enquiries; invoicing and complaints.
  • Provide customers with product and service information.
  • Identify; research and resolve customers and billing issues.
  • Follow up with customer enquiries if not immediately resolved.
  • Project a professional company image through telecom interaction.
  • Make recommendation on process improvements.
  • Assist sales Specialists and customers with deals and information when required.
  • Provide on the job training to new employees.
  • Consumer

Customer Service Centre Admin Assistant

Bridgestone SA
01.2015 - 03.2019
  • Company Overview: Technical
  • Provide admin assistant to relevant managers when required.
  • Attend to customer complaints regarding tyres and other related matters.
  • Assist on tyre pricing or provide quotation.
  • Ensure that health and safety requirements are met as per stipulated regulations.
  • Responsible for capturing claims or field adjustment on SAP.
  • Responsible for receiving tyres.
  • Assist customers and staff with debit payments.
  • Create Invoices.
  • Register tyre damage guarantee tyres on website.
  • Assist in fitting of tyres.
  • Assist in writing reports for customers.
  • Technical

Assistant

Pin Point
06.2012 - 01.2013
  • Company Overview: Retail
  • Stock taking
  • Assisting customers
  • Cleaning
  • Reconciling finances
  • Retail
  • Reason for leaving: To study further

Admin Assistant

Metatrade Import and Export
06.2010 - 05.2012
  • Company Overview: Engineering
  • Purchasing of stock;
  • Create Invoices
  • Doing quotations online
  • Ordering pipes, fittings, valves, flanges etc
  • Receive and create purchase orders
  • Receipt of emails, correspondence and respond where necessary
  • Attend to telephone calls, messages and referring appropriately where required
  • Manage appointments for visitors; scheduling and rescheduling the managers meeting
  • Report any urgent matters that need attention by the Manager
  • Coordinate and expedite follow-up to ensure deadlines are met
  • Engineering
  • Reason for leaving: Learnership (Contract Ended)

Education

Grade 12, Senior Certificate -

Sjabulile Secondary School

Human Resource N6 - Labour Relations, Personnel Training, Computer Practice, Personnel Management

Ekurhuleni West College
01.2016 - Current

Skills

Able to work independently

Timeline

Internal Sales Consultant

Bridgestone SA
03.2019 - Current

Human Resource N6 - Labour Relations, Personnel Training, Computer Practice, Personnel Management

Ekurhuleni West College
01.2016 - Current

Customer Service Centre Admin Assistant

Bridgestone SA
01.2015 - 03.2019

Assistant

Pin Point
06.2012 - 01.2013

Admin Assistant

Metatrade Import and Export
06.2010 - 05.2012

Grade 12, Senior Certificate -

Sjabulile Secondary School

Languages

English
Zulu
Sotho

Educational Background

Grade 12, Senior Certificate, 07/2007, Sjabulile Secondary School, Human Resource N6 (Awaiting Certificate), 06/2016, Ekurhuleni West College, Labour Relations, Personnel Training, Computer Practice, Personnel Management

Computer Skills - List Of Packages

  • MS Word
  • Excel
  • Access
  • Outlook
  • SAP (fundamentals)

Equity Status

Female, African

Personal Information

  • Available: 30 Days
  • ID Number: 8912180524082
  • Nationality: South African
  • Driving License: C1

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Thandekile Pheona MabalekaCustomer Service Representative