Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Nomusa Cindi

ACADEMIC MANAGER
Durban,KwaZulu Natal
Nomusa Cindi

Summary

Experienced academic manager with over 02 years of experience in MANCOSA. Excellent reputation for resolving problems and improving customer satisfaction. Reliable employee seeking Academic Head position. Offering excellent communication and good judgment. Enthusiastic Academic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of learning and training in Higher Education. Motivated to learn, grow and excel in Education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated Education professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

20
years of professional experience
14
years of post-secondary education

Work History

Mancosa
Durban, KwaZulu Natal

Academic Programme Manager
07.2021 - Current

Job overview

  • Developed team communications and information for meetings.
  • Drove operational improvements which resulted in savings and improved profit margins.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Led projects and analyzed data to identify opportunities for improvement.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Increased customer satisfaction by resolving issues.
  • Used coordination and planning skills to achieve results according to schedule.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Participated in team-building activities to enhance working relationships.
  • Collaborated with team members to achieve target results.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.

DUT
Pietermaritzburg, KwaZulu Natal

Work Integrated Learning
01.2020 - 12.2020

Job overview

  • Collaborated with team members to achieve target results.
  • Developed and implemented performance improvement strategies and plans to promote continuous improvement.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Carried out day-to-day duties accurately and efficiently.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

IIE Rosebank College
Durban, KwaZulu Natal

Programme Manager
09.2017 - 12.2018

Job overview

  • Participated in pilot tests and revised programs based on feedback and results.
  • Participated in vendor selection and management process for program initiatives.
  • Designed and developed programs and projects for dissemination to personnel.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Researched industry best practices in support of training development and program content.
  • Built teams to address project goals and objectives for multiple projects.
  • Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
  • Worked with subject matter experts to develop and implement mentoring programs to promote better learner experiences.
  • Coached team members on productivity strategies to accomplish challenging goals.

KZN Department of Education
Mtubatuba, KwaZulu Natal

High School Principal
01.2004 - 12.2015

Job overview

  • Monitored and evaluated educational programs to maintain high-quality performance objectives and standards.
  • Supervised afterschool program to promote student growth and maintain safety for all attendees.
  • Administered standardized tests to evaluate student performance and progress.
  • Supported hiring, training and disciplinary action in compliance with legal guidelines and requirements.
  • Encouraged interdepartmental and cross-functional teams collaboration in development and support of student activities, programs and lessons.
  • Monitored student behavior and enforced discipline policies.
  • Oversaw schedule management and protocols for orientation, registration and related activities.
  • Established positive, stimulating learning environment for students and exciting education-focused setting for teachers.
  • Led meetings to convey policy changes, gather information and assess employee thoughts.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Communicated policies and procedures to students and parents regarding student behavior.
  • Managed all details regarding student discipline.

Education

MANCOSA
, Durban

MBA from Organizational Leadership
01.2013 - 11.2016

University of KwaZulu Natal
, Pietermaritzburg

Bachelor of Arts from Education Honours
01.1998 - 12.1999

University of Zululand
, Empangeni

Bachelor of Arts from Education
01.1988 - 12.1992

Buckinghamshire University Chilterns
, United Kingdom

Postgraduate Diploma in Management Studies from Business
01.1996 - 01.1998

University Overview

  • Completed professional development in Business Management

University of Pretoria
, Pretoria

GED
01.1998 - 07.1998

University Overview

  • Completed professional development in Education

Menzi High School
, Umlazi

High School Diploma
01.1978 - 12.1978

Skills

Academic administration knowledge

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Timeline

Academic Programme Manager

Mancosa
07.2021 - Current

Work Integrated Learning

DUT
01.2020 - 12.2020

Programme Manager

IIE Rosebank College
09.2017 - 12.2018

MANCOSA

MBA from Organizational Leadership
01.2013 - 11.2016

High School Principal

KZN Department of Education
01.2004 - 12.2015

University of KwaZulu Natal

Bachelor of Arts from Education Honours
01.1998 - 12.1999

University of Pretoria

GED
01.1998 - 07.1998

Buckinghamshire University Chilterns

Postgraduate Diploma in Management Studies from Business
01.1996 - 01.1998

University of Zululand

Bachelor of Arts from Education
01.1988 - 12.1992

Menzi High School

High School Diploma
01.1978 - 12.1978
Nomusa CindiACADEMIC MANAGER