Azola Mhasa Luthuli
Academic Manager
Durban
Summary
I'm a dedicated and results-oriented professional with a robust background in academic programme management and administration as well as HR administration, seeking to leverage expertise in both domains to drive organizational growth and efficiency.
I am a creative, innovative, strategic thinker with strong leadership qualities. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Last but certainly not least, I am self-motivated, well-mannered with the capacity to flourish in a fast-paced atmosphere, I communicate effectively at all levels, and adapt rapidly to new challenges.
Overview
17
17
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Academic Programme Manager
MANCOSA
Durban
02.2019 - Current
- Planning and designing academic programmes comprises of 50 modules and proactively monitoring its progress, resolving issues and initiating appropriate corrective action.
- Accomplished multiple tasks (3 roles) within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Managed and motivated employees to be productive and engaged in work.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Launched quality assurance practices for each phase of development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Defined clear targets and objectives and communicated to other team members.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Developed detailed plans based on broad guidance and direction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Curriculum Developer
Mancosa
Durban
02.2019 - Current
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Collaborated with colleagues in developing benchmark lessons and identifying curriculum needs of faculty.
- Researched and incorporated current trends and data into standard curriculum for faculty of Information Technology.
- Worked closely with instructors to prepare online materials, content, and tools to facilitate online classes.
- Implementing potential changes in curriculum after reviewing course content
- Ensure faculty members use technology materials properly as approved by the institution.
- Collaborated with facilitators to determine course objectives.
- Provided subject matter expertise on all courses, materials, and lesson plans.
- Planned and monitored implementation of technology-based learning programs.
- Designed course materials and supported implementation.
Successor to Academic Director
Mancosa
Durban
03.2021 - 09.2023
- Curriculum Development and Enhancement for over 3500 students
- Staff Development and Support - 50 plus academic staff
- Academic Policy and Compliance
- Student Engagement and Support
- Assessment and Quality Assurance
- Implemented strategies to increase student recruiting, engagement and retention.
- Guided and supported faculty and staff in development of new programs.
- Cultivated interpersonal skills by building positive relationships with others.
Chairperson
Richfield Graduate Institute of Technology Employment Equity Forum
Durban
01.2018 - 01.2019
- Monitoring and Implementing Employment Equity Plan
- Comply with requirements of Employment Equity Act.
- Compiled and analyzed metrics for detailed reporting and informed business planning.
- Helped record, compile, summarize and analyze data.
- Spearheaded development and implementation of corporate governance strategies, confirming compliance with regulations at all times.
- Developed innovative approaches to problem-solving, leveraging resources and driving results.
- Composed and transcribed well-written reports, emails, and technical documents with minimal supervision.
- Researched and prepared semi-annual equipment and inventory reports as well as annual legislative reports, translating complex data for employees.
HR Officer
Richfield Graduate Institute of Technology and AAA School of Advertising
Durban
09.2014 - 01.2019
- Responsible for 110 employees in Ekuruleni, 65 in Corporate office and 45 in Sandton
- Liaise with Departmental head and Campus managers on HR matters (Finance, TVET, Distance Learning, Marketing)
- Provide guidance and support to Cluster coordinator (9 campuses).
- Enhanced team workflows and employee job satisfaction by coordinating communication between campus managers and employees.
- Supervised job interviews and conducted exit surveys to verify compliance with HR best practices.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Developed and implemented comprehensive human resources policies and procedures in compliance with applicable South African labour relations laws.
- Assisted managers and supervisors with employee disputes, disciplinary actions and other workplace issues.
- Conducted check-ins with employees to assess workplace health and personnel engagement.
- Promoted employee engagement with organizational objectives during new employee orientations and industry conventions.
- Coordinated employee placements and administrative details.
- Provided thoughtful and engaging new employee onboarding presentations to energize workforce and set organizational expectations.
- Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
- Supported talent acquisition and allocation procedures by facilitating targeted recruitment campaigns.
- Coordinated new hire onboarding, completing background checks and reference checks to complete screenings.
- Conducted job analysis, salary surveys and market analysis to deliver competitive compensation and benefits packages.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Planned, monitored and appraised employee work results by training managers to coach and discipline employees.
- Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
- Planned and coordinated HR training sessions for staff, managers and executives.
- Collaborated with managers to identify and address employee relations issues.
- Developed and implemented onboarding and orientation programs for new employees.
- Completed human resource operational requirements by scheduling and assigning employees.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Assisted with writing job postings and job descriptions for departments.
- Conducted performance reviews and provided feedback to HR on employee performance and improvement plans.
Programme Manager
Richfield Graduate Institute of Technology
Durban
04.2011 - 01.2014
- Manages FET programmes as rolled out in 34 sites (Systems Development L4&L5, System Support, Technical Support, End User Computing)
- To oversee and manage day to day delivery of programme, programme review, continual improvement, allocation of resources and other issues related to quality.
Sales Consultant
MTN
Durban
01.2007 - 01.2009
- Sales (Signing up new lines, Existing lines, Accessories, Sim Swaps)
- Customer care
- Loading Tasks
- Adding customer database
- Handling customer queries (Handset and network).
Education
Master of Business Administration -
Regent Business School
Durban 01.2021 - 04.2022
Post Graduate Diploma in Management -
Regent Business School
Durban 01.2019 - 04.2020
National Diploma – Information Technology “Business Analysis” -
Durban University of Technology
Durban 01.2003 - 04.2011
National Certificate: Occupationally Directed Education Training and Development Practices (ODETDP 2019) -
PC Educational Holding Accredited By ETDP SETA
Durban 01.2017 - 04.2019
ICDL core certificate -
ICDL South Africa
Durban 01.2013 - 04.2013
A+ - Information Technology
PC Training & Business College
Durban 01.2011 - 04.2012
Matric -
Byletts Combined
East London, South Africa 01.2000 - 04.2002
Advanced Training Course Employment Equity – certificate of attendance -
Laboour Guide
Johannesburg 01.2018 - 04.2018
Strategic Workforce Planning – certificate of attendance -
The Performance Company
Johannesburg 01.2017 - 04.2018
Health & Safety – certificate of attendance -
Sherq – Co
Durban 01.2016 - 01.2017
Skills
VIP Payrollundefined
Personal Information
- License: Code C1
- Gender: Female
- Nationality: South African
References
Available on Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Successor to Academic Director
Mancosa
03.2021 - 09.2023
Master of Business Administration -
Regent Business School
01.2021 - 04.2022
Academic Programme Manager
MANCOSA
02.2019 - Current
Curriculum Developer
Mancosa
02.2019 - Current
Post Graduate Diploma in Management -
Regent Business School
01.2019 - 04.2020
Advanced Training Course Employment Equity – certificate of attendance -
Laboour Guide
01.2018 - 04.2018
Chairperson
Richfield Graduate Institute of Technology Employment Equity Forum
01.2018 - 01.2019
National Certificate: Occupationally Directed Education Training and Development Practices (ODETDP 2019) -
PC Educational Holding Accredited By ETDP SETA
01.2017 - 04.2019
Strategic Workforce Planning – certificate of attendance -
The Performance Company
01.2017 - 04.2018
Health & Safety – certificate of attendance -
Sherq – Co
01.2016 - 01.2017
HR Officer
Richfield Graduate Institute of Technology and AAA School of Advertising
09.2014 - 01.2019
ICDL core certificate -
ICDL South Africa
01.2013 - 04.2013
Programme Manager
Richfield Graduate Institute of Technology
04.2011 - 01.2014
A+ - Information Technology
PC Training & Business College
01.2011 - 04.2012
Sales Consultant
MTN
01.2007 - 01.2009
National Diploma – Information Technology “Business Analysis” -
Durban University of Technology
01.2003 - 04.2011
Matric -
Byletts Combined
01.2000 - 04.2002
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