Nomsa Njozile
HR Assistant & Administrator
Alberton,Gauteng
Summary
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
HR Assistant
Industrial Timber Supplies
JOHANNESBURG
05.2014 - Current
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Performed internal and external audits and research and administrative reviews of programs and plans to support HR administration.
- Filed paperwork, sorted and delivered mail and maintained office organization.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Administered compensation, benefits and performance management systems at direction of supervisor.
- Maintained office supplies, distributed mail and processed invoices for payment.
- Documented human resources records and maintained confidentiality of sensitive personal information.
- Responded to inquiries by answering telephone calls, in-person questions and emails.
- Organized new employee orientation schedules for new hires.
- Answered and redirected incoming phone calls for office.
- Created and completed personnel action forms for hires, terminations, title changes and terminations.
Customer Care Consultant
Alternative Field Personnel
Alberton, Gauteng
01.2011 - 11.2013
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Managed supplier deliveries around client needs to increase client retention.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Maintained and managed customer files and databases.
- Communicated with clients regarding account services, statements, and balances.
- Assisted call-in customers with questions and orders.
- Responded proactively and positively to rapid change.
- Implemented and developed customer service training processes.
- Sought ways to improve processes and services provided.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effective liaison between customers and internal departments.
Education
High School Diploma -
THoko Thaba
Thokoza 01.2001 - 11.2005
Diploma - Call Centre
Quest Computer Skills Center
Bedfordview 04.2001 -
Certificate - Data Capturing
Quest Computer Skills Center
Bedfordview 04.2001 -
Skills
HR policies
undefinedTimeline
HR Assistant
Industrial Timber Supplies
05.2014 - Current
Customer Care Consultant
Alternative Field Personnel
01.2011 - 11.2013
Diploma - Call Centre
Quest Computer Skills Center
04.2001 -
Certificate - Data Capturing
Quest Computer Skills Center
04.2001 -
High School Diploma -
THoko Thaba
01.2001 - 11.2005
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