NOMPUMELELO SIBIYA
Summary
I am a dynamic and results-driven professional with a steadfast work
ethic and a dedication to delivering excellence. Armed with a human
resource diploma and a comprehensive background encompassing 2
years in Human Resources, 10 months in administration and 12
months in banking. I am eager to leverage my skills and experience
in an entry-level position.
Overview
6
6
years of professional experience
1
1
Language
Work History
FRAUD ADMINISTRATOR
FIRST NATIONAL BANK
12.2023 - Current
- Handle sensitive information discreetly, maintaining strict confidentiality in accordance with company policy and legal regulations
- Communicate emerging dispute trends to team leaders and managers for further action
- Accurate processing of charge backs in line with applicable codes which comply with the appropriate payment system (e.g
- Visa and MasterCard) rules
- Execute fraud administration duties in line with required rules, processes and using available systems
- Contribute to the reduction in operational losses by providing efficient administrative support to the fraud team
- Minimize financial losses for both the business and customers by promptly executing deduction duties and interventions upon detection of fraudulent activities
- Log FNB ATM dispute cases on the MYBI system.
CALL CENTRE AGENT
FIRST NATIONAL BANK
07.2023 - 12.2023
- Delivered exceptional service adhering to relevant SLA agreements and offered appropriate solutions
- Identified and escalated risk as normal part of work
- Addressed customer needs to meet or exceed customer expectations
- Contributed to a culture of service excellence that builds positive relationships and provides opportunity for feedback and exceptional service
- Addressed customer needs to meet or exceed customer expectations
- Followed up with customers to ensure resolution of queries by other stakeholders where relevant
- Maintained documentation and shared information with the team where applicable
- Participated in the innovation process in the business and contributed towards new innovations against objectives
- Planned and completed activities within area of work to meet set time and quality standards
- Responded to customer queries logged via phone, email and live chat to ensure full resolution of the query.
ADMINISTRATIVE ASSISTANT
NQUTU LUTHERAN PRIMARY SCHOOL
11.2021 - 08.2022
- Administered learner's marks using SA-SAMS program at Nqutu Lutheran
- Primary School
- Maintained effective records and conducted administrative tasks
- Managed the receipt of educator’s payslips and corresponded to the Principal's emails
- Scheduled appointments and handled school communication
- Improved document organization through thorough file maintenance and archiving outdated records
- Collaborated with colleagues to surpass team goals and implement best practices
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems
- Managed filing systems, data entry, and other clerical tasks
- Oversaw expense reports for executive staff members, ensuring accurate documentation for budgeting purposes
- Maintained supply levels and managed purchase orders
- Managed department budgets and generated financial reports for management review.
HR
DEPARTMENT OF EDUCATION
02.2019 - 10.2021
- Conducted skills audits and completed relevant forms
- Coordinated and delivered training programs for non-educator staff
- Provided comprehensive information on pension processes
- Utilized Personnel Development Plans (PDPs) to conduct Training Needs
- Drafted advertisements for in-service training opportunities
- Managed Performance Appraisals/Assessments/Reviews in the relevant databases and PERSAL System
- Processed various pension benefit applications
- Handled educator appointments in response to school requests
- Assisted mentors in providing guidance on HR and labor matters, including hearing processes and sanction measures
- Supervised general assistant staff members at the circuit office level
- Implemented processes related to bulletin distribution
- Organized internal training sessions to support employee development
- Enhanced HR department efficiency by optimizing employee record-keeping and benefits administration processes
- Designed and conducted HR training sessions for staff at all levels
- Managed employee benefits programs and facilitated open enrollment processes
- Provided administrative support to the HR team, including document filing and data entry
- Efficiently processed termination paperwork and ensured compliance with regulations
- Developed accurate job descriptions to attract qualified candidates during recruitment.
Education
Diploma - Human Resources Management
MAJUBA TVET COLLEGE
01.2020
Matric -
MATHUKULULA HIGH SCHOOL
01.2016
Skills
- Customer service Administrative
- Teamwork Time Management
- Microsoft Office Effective
- Communication
- Critical Thinking
- Clerical Skills
- Personnel management
- Training and development
- Decision making
- Organisational skills
- Empathy skills
Timeline
FRAUD ADMINISTRATOR
FIRST NATIONAL BANK
12.2023 - Current
CALL CENTRE AGENT
FIRST NATIONAL BANK
07.2023 - 12.2023
ADMINISTRATIVE ASSISTANT
NQUTU LUTHERAN PRIMARY SCHOOL
11.2021 - 08.2022
HR
DEPARTMENT OF EDUCATION
02.2019 - 10.2021
Diploma - Human Resources Management
MAJUBA TVET COLLEGE
Matric -
MATHUKULULA HIGH SCHOOL