
Cultural Awareness
Excellent Communication
Maintenance and Repair
Good Telephone Etiquette
Dependable and Responsible
Organization and Time Management
Teambuilding
Analytical and Critical Thinking
Types of fraud
MS Office
Data capturing
Record keeping
Issue escalation
Pattern review
Data validation
Incident tracking
Microsoft Excel
Report preparation
Transaction monitoring
Case documentation
Pattern analysis
Stakeholder communication
Risk analysis
Source of funds verification
Suspicious activity reporting
Funds transfer monitoring
Escalation procedures
Fraud investigation