Nokubonga Mdluli
L&D Trainer
Durban,Kwa-Zulu Natal
Summary
Enthusiastic training professional successful at developing training plans and supplementary materials to help students excel. Works under strict deadlines and makes independent judgments about effectiveness of training. Comfortable with remote training technology and methodologies. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Language
Work History
Admin Clerk
Siyakhula ECD Centre
Agent
Outworx
Agent/Trainer
CCI
10.2021 - Current
- I am grateful and honored to have had the opportunity to remotely train Rwanda agents. Despite the physical distance, we have successfully bridged borders through technology. Their dedication and enthusiasm for learning has been truly inspiring. Together, we continue to build a strong foundation for future collaborations.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Collaborated with subject matter experts to create accurate training content.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Promoted a culture of continuous learning by advocating for professional development opportunities.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Provided coaching and mentoring to employees.
Education
Bachelor of Arts - Criminology & Forensic Studies
University of Kwa-Zulu Natal
Durban South Africa 05.2001 -
Skills
Database entry
Quality Control
Spreadsheet development
Administrative Support
Research
File Maintenance
Administrative tasks
Telephone Etiquette
Processing mail
Schedule and calendar management
File and database management
Education Details
Umbilo Secondary School, Grade 12, 2017, University of KwaZulu Natal, B.A Tourism and Heritage Studies & Criminology and Forensic Studies, 2020
Skills And Qualities
A committed hard-worker, Driven and Goal orientated, Reading, Tennis, Quality Time alone.
Job Experiences
- Siyakhula ECD Centre, Admin Clerk, 6 Months March-August, Seasonal Job, Nokukhanya Nhlangulela, Principal, 0734017892
- Outworx, Agent, 3 months, Resignation
- CCI, Agent 1 year Sherwin Govendor, Manager, 0745702478
- CCI Trainer +2 years Premila Frank Manager 0812141041
Physical Address
3 Shuter Road Glenwood Durban 4001
Criminal Record
None
Personal Information
- ID Number: 9711100121089
- Ethnicity: African
- Date of Birth: 11/10/97
- Gender: Female
- Nationality: South African
- Marital Status: Single
Timeline
Agent/Trainer
CCI
10.2021 - Current
Bachelor of Arts - Criminology & Forensic Studies
University of Kwa-Zulu Natal
05.2001 -
Admin Clerk
Siyakhula ECD Centre
Agent
Outworx