Nokubonga Fetman
131 Kuyasa Street,Middelpos,Saldanha
Summary
Dedicated customer service professional with a focus on positive customer experiences. Manages complex inquiries and complaints with a calm demeanour, resulting in high satisfaction levels. Follows up on interactions to provide ongoing support, fostering long-term relationships.
Overview
17
17
years of professional experience
Work History
Technical Support Consultant
Altron(ISON XPERIENCES)
CAPE TOWN
03.2017 - Current
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Remained calm under pressure to handle customer complaints and solve problems.
- Followed-up on customer interactions to provide further support.
- Used support tickets to track and speed up incidents.
- Resolved service user requests within target timeframes.
- Conducted tactical troubleshooting to identify faults.
Accounting Clerk
DEPARTMENT OF HEALTH(FRERE HOSPITAL)
EAST LONDON
03.2014 - 03.2016
- Managed filing, data entry, and record keeping of client files using [Software] to ensure accurate and organised documentation.
- Perform Salary payment and deduction.
- Distributed payrolls and salary advices to employees on time, ensuring transparency in salary processing.
- Managed payroll returns and tracked due dates to head office.
- Approve and disapprove of transactions on Persal System.
- Ensured payments were processed within 30 days' limit as per PFMA and TR, maintaining compliance and financial integrity.
- Ensure that all sundry payments and creditors transactions are correctly captured on LOGIS and BAS.
Office Administrator
ukhozi consulting and cleaning services cc
East London
01.2009 - 02.2014
- Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
- Administered physical and digital filing systems, keeping records well-organised and easily retrievable.
- Managed client communications through phone and email to ensure prompt responses and maintain positive relationships.
- Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
- Coordinated catering and venue logistics for training sessions and meetings to create a seamless participant experience.
- Executed daily billing, collections and reporting tasks to support financial accuracy and operational workflow.
- making Travelling and accommodation arrangements for facilitators.
Education
Certificate of Higher Education - OFFICE ADMINITRATION
DAMELIN COLLAGE
East London, EC01-2013
Diploma of Higher Education - FINANCIAL INFORMATION SYSTEMS
WALTER SISULU UNIVERITY
East London, EC01-2012
SENIOR CERTIFICATE - MATRIC
Dondashe High School
Centane(EASTERN CAPE)01-2004
Skills
- Technical troubleshooting
- Network troubleshooting
- Software support
- Incident resolution
- Customer relationship management
References
- Mr.Bulelani Mahlombe(Ison xperiences):bulelani.mahlombe@vcontractor.co.za/0713525227
- Mrs Nozibele Gwengula(frere Hospital)nozibele.mbopane-gwenula@echealth.gov.za/0786465893
- Mr. Mzukisi Moyikwa(ukhozi consulting and cleaning sevices cc)0727069379
Timeline
Technical Support Consultant
Altron(ISON XPERIENCES)
03.2017 - Current
Accounting Clerk
DEPARTMENT OF HEALTH(FRERE HOSPITAL)
03.2014 - 03.2016
Office Administrator
ukhozi consulting and cleaning services cc
01.2009 - 02.2014
Certificate of Higher Education - OFFICE ADMINITRATION
DAMELIN COLLAGE
Diploma of Higher Education - FINANCIAL INFORMATION SYSTEMS
WALTER SISULU UNIVERITY
SENIOR CERTIFICATE - MATRIC
Dondashe High School