Kopano Kevin Mogotsi

• Translated complex technical issues into digestible language for non-technical users.
• Collaborated with supervisors to escalate and address customer inquiries or technical issues.
• Managed high levels of call flow and responded to technical support needs.
• Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
• Assisted customers in identifying issues and explained solutions to restore service and functionality.
• Configured hardware and granted system permissions to new employees.
• Assisted with updating technical support best practices for use by team.
• Identified potential sales and cross-selling opportunities and informed supervisor.
• Responded promptly to incoming sales leads and requests for technical support.
• Installed and configured operating systems and applications.
• Diagnosed and troubleshot hardware, software and network issues.
• Removed malware, ransomware, and other threats from laptops and desktop systems.
• Configured and tested new software and hardware.
• Collaborated with vendors to locate replacement components and resolve advanced problems.
• Sales of Laptops, Cellphones and accessories.

• Managed day-to-day operations of consulting business, which required such tasks as delivering food and parcels.
• Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
• Cash up "Cash on Delivery" to the office daily

Learned and collaborated with AWS Services such as :

• AWS Database Services,
• AWS networking and Content delivery
• AWS Security Services
• Python
• AWS CLI and AWS Software development kit
• Cloud foundations

• Collaborated on stages of systems development lifecycle from requirement gathering to production releases.
• Revised, modularized and updated old code bases to modern development standards, reducing operating costs, and improving functionality.
• Collaborated with project managers to select ambitious, but realistic coding milestones on pre-release software project development.
• Corrected, modified and upgraded software to improve performance.
• Developed software for desktop and mobile operating systems.
• Participated in software field testing to verify performance of developed projects.

• Repair laptops, printers, and scanners
• Hardware and software installation
• Support with Microsoft office suite from 2010, 2013, 2016 and 356
• IT sales and support
• Basic sales of products
• Advertisement of products using social media accounts
• Management and sales of electronics
• Collaborating with Suppliers.