Hi, I’m
Gaetan Jairus Mukendi
Johannesburg
It’s hard to beat a person who never gives up.
Babe Ruth
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
years of professional experience
1
Certificate
Work History
SupportYourAppWilmington
Technical Support Consultant
09.2022 - Current
Job overview
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Assisted with updating technical support best practices for use by team.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
MWANA MBOKEJohannesburg
Volunteer
04.2022 - Current
Job overview
- Assisted in Web-Development department of organization
- Incorporating changes that occur in production site to bring more traction to company.
- Used strong interpersonal communication skills to convey information to others.
- Met with over 10 volunteers and program leaders to discuss new services.
NAISA ENGINEERINGKolwezi
Freelance Web Developer
12.2021 - 03.2022
Job overview
- Wrote and edited content for engineering company called NAISA Engineering
- Created and designed layout of web page towards companies profiles
- Engaged with clients to plan and optimize site issues and queries.
- Discussed site and over 10 app requirements with clients to produce actionable development plans.
- Built and styled new mobile-friendly websites, transitioning legacy presentations to simultaneous easy-to-use versions.
- Provided front-end website development using editing software.
BSURE IT SOLUTIONSJOHANNESBURG
IT Junior Developer
09.2019 - 12.2021
Job overview
- Locating and debugging of designated code plat-form
- Formulated and generated reports based on processes, using both C# and Java-script
- Implementing and maintaining code based on both client and server-side environments
- Full usage and under of Microsoft packages
- Presenting various software-related topics, ranging from mobile development to network security and more
- Very comfortable speaking in front of others
- Support jobs also included admin support for management as well as working 3rd line support for internal business issues.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Developed team communications and information for meetings.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
ALBATROSS MARKETING PHASEJohannesburg
Volunteer, Mobile Developer
06.2019 - 06.2019
Job overview
- Created and developed mobile app for Albatross insurance that would allow more than 10 stakeholders to be able to view their insurance products on their client portal
- Used Microsoft Word and other software tools to create documents and other communications.
- Identified issues, analyzed information and provided solutions to problems.
BARLOWORLDJohannesburg
Volunteer
06.2013 - 06.2013
Job overview
- Performed auditing financial records of company
- Helped program leaders with administrative support duties.
- Accurately handled data entry for over 20 clients into company-based software
- Corrected data entry errors to prevent duplication or data degradation
Education
Pearson Institute of Higher Education (Eduvos)9 Concorde E Rd, Bedfordview, Johannesburg
Bachelors of Science in Information Technology from Information Technology
07.2020
University Overview
- Awarded [Certificate of Excellence - Advanced Database Systems]
- Awarded [Certificate of Excellence - Object Oriented Systems Analysis and Design]
- Awarded [Certificate of Excellence - Social Practices and Security]
CTI Education Group (Eduvos Bedfordview Campus)9 Concorde E Rd, Bedfordview, Johannesburg
Higher Certificate in Information Systems Software from Development, Information Systems (Software Development
04.2016
Edenvale High SchoolLinksfield Rd, Edenvale, Johannesburg, 1610
High School Diploma
12.2012
Skills
- HTML
- MySQL
- C# Programming
- Technical Troubleshooting
- Organizational Skills
- CSS
- Data Recovery
- Analytical and Methodical
- Bug Fixes
- Friendly and Patient
- Microsoft Windows and Office
- Responding to Technical Questions
Languages
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Technical Support Consultant
SupportYourApp
09.2022 - Current
Volunteer
MWANA MBOKE
04.2022 - Current
Freelance Web Developer
NAISA ENGINEERING
12.2021 - 03.2022
IT Junior Developer
BSURE IT SOLUTIONS
09.2019 - 12.2021
Volunteer, Mobile Developer
ALBATROSS MARKETING PHASE
06.2019 - 06.2019
Volunteer
BARLOWORLD
06.2013 - 06.2013
Pearson Institute of Higher Education (Eduvos)
Bachelors of Science in Information Technology from Information Technology
CTI Education Group (Eduvos Bedfordview Campus)
Higher Certificate in Information Systems Software from Development, Information Systems (Software Development
Edenvale High School
High School Diploma
Certification
Verified International Academic Qualifications issued by World Education Services
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