Nobuhle Rose Manana
Collection Controller
Johannesburg
Summary
Hardworking Credit Controller with extensive industry expertise and a strong background in compliance, risk assessments, and credit evaluations. Well-versed in navigating complex financial landscapes, achieving exceptional results even with tough caseloads. Persistent and professional in pursuing resolutions with customers, always striving for positive outcomes. Trustworthy and poised communicator with confident ability to contribute effectively to any team or organization.
Overview
5
5
years of professional experience
1970
1970
years of post-secondary education
Work History
Credit Controller
Sanlam
09.2022 - Current
- Ensure that the premium received is in line with the expected rates and number of members
- Ensure that the correct pre-debit (expected premium income) is raised and adjustments are reflected accurately so that the overall debtor's book reflects the correct balances
- Provide exceptional and considerate customer service to policy-holders and other stakeholders
- Monitor the age analysis for the respective portfolio
- Ensure that the debtors on ageing do not exceed 60 days
- Initiate the process to write-off long-outstanding debts
- Follow up on all outstanding debtors and ensure that proof of follow up is documented and retained
- Investigate any discrepancies on the age analysis and communicate the resolution with the relevant stakeholders
- Ensure that all the required documentation is prepared for the cancellation of schemes
- Provide a weekly report on the status of the age analysis and the progress on follow ups
- Send arrear letters on monthly basis and follow up by contacting the client (via telephone, email, sms etc.) where appropriate
- Ensure that monthly reconciliations are prepared for all schemes
- Provide explanations for all reconciling items and follow up on long-outstanding reconciling items
- Ensure that you build and maintain relationships with both external and internal stakeholders, these include; Debit Order Collection Brokers/policyholders
- All Internal departments with special emphasis to (IT/MIP, Membership department, Branches, Compliance department)
- Ensure that an accurate log of interaction is kept of issues that exist with each stakeholder
- Secure broker visits to address credit control issues, where and when necessary
- Assist on Automation Projects
- Support project Implementation from internal stakeholders
- Set up meetings with your internal departments to ensure regular communication and common understanding of credit control issues
- Ensure that all queries are attended to within the prescribed SLA (to be provided to you at onboarding)
- Ensure all brokers/schemes are kept abreast at all times regarding the status of their query
- Ensure that proper investigations are done with the concerned departments and that there are SLA's in place
- Ensure that Root Cause Analysis (RCA) is performed on all queries
- Initiate refunds based on client requests and membership data
- Adhere to refunds processes by preparing refunds with correct supporting documents
- Ensure that clients/all stakeholders are kept up to date with the refunds status
- Record refunds on the system
- Ensure to download/upload payments to respective portfolio's
- Ensure adherence to Credit Control Policy and Procedure
- Ensure adherence to regulatory and compliance requirements
- Ensure adherence to audit requirements (both internal and external audit)
Sales Representative
Provantage
01.2020 - 06.2022
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Participated in trade shows and conferences to network and generate leads.
Education
Matric certificate -
Fumana Comprehensive School
Skills
Financial statement analysis and review
undefinedTimeline
Credit Controller
Sanlam
09.2022 - Current
Sales Representative
Provantage
01.2020 - 06.2022
Matric certificate -
Fumana Comprehensive School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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