Sharfaa Weber

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• Provided loans to clients by taking calls and assisting client with loan process.
• Built strong relationships with customers through high levels of customer service.
• Explained financial information to applicants in easy to understand language.
• Verified KYC and POI docs that client forwarded in order to grant client with loan and make sure documents are in order
• Liaised closely with other departments in order to push for monthly target.

• Outbound calls to clients selling personal loans, credit card, student loans, revolving
• Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
• Attended monthly sales meetings and quarterly sales trainings.
• Developed strong relationships with clients through excellent customer service and regular followups.
• Achieved top performer status within the company due to consistent high sales numbers.

• Inbound/Outbound calls to clients providing laons
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Mastered multiple software systems for seamless navigation during calls
• Exhibited high energy and professionalism when dealing with clients and staff.
• Received multiple awards for achieving departmental targets over monthly basis

• One year internship taking inbound/outbound calls
• Focus areas included selling of newspaper subscriptions, customer service to magazine department, as well as banking queries
• Conducted research for various projects, leading to well-informed decisions and successful outcomes.
• Assisted in planning and execution of company events, resulting in increased employee engagement and satisfaction.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Assisted in preparation of presentations and reports, contributing to well-informed decision making.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Handled incoming mail, bills and invoices and completed appropriate actions.
• Assisted registry clerk in filling copying and storing of documents
• Assisted in the preparation of presentations and reports, contributing to well-informed decision making.