Mbalentle Olga Gebashe
Umzimkhulu
Summary
With 8+ years of experience as a Customer Service Consultant, I excel at building strong customer relationships, efficiently resolving issues, and accurately managing data entry. Throughout my career, I consistently exceed customer satisfaction goals, demonstrating unwavering commitment to delivering exceptional service. Additionally, I hold a diploma in Public Relations Management, which has honed my communication skills and ability to engage with stakeholders. This was further enhanced during my training as a Public Relations Officer at the Department of Health.
Overview
9
9
years of professional experience
Work History
Client Service Branch Consultant
Sanlam
08.2016 - 09.2024
- Assisted with client inquiries, administration duties, sales, maintained working knowledge of available products and services, handled incoming telephone calls promptly, remained calm under pressure to handle customer complaints and solve problems, attended regular training to enhance performance and expand knowledge.
Public Relations Officer Intern
Department of Health
08.2015 - 01.2016
- Handled hospital complaints, created newsletters, created staff name tags, organized events, administration duties, liaised with and answered inquiries from media, individuals, and other organizations via telephone and email, oversaw printing and design of brochures, newsletters, and articles for distribution.
Education
National Diploma in Public Relations Management -
Walter Sisulu University
East London01.2016
Grade 12 (National Senior Certificate) - undefined
Clydesdale Senior Secondary School
Umzimkhulu01.2010
Skills
- Adaptable
- Committed
- Communication
- Customer service
- Microsoft Access
- Office administrator
- MS Office
- Client Relationships
- Analytical Thinking
Languages
English
Bilingual or Proficient (C2)
IsiZulu
Bilingual or Proficient (C2)
IsiXhosa
Advanced (C1)
Afrikaans
Beginner (A1)
References
Silindile Mabaso, Department of Health, 0398348300
Tammy Naidoo, Sanlam, 0824094303
Yolisa Magabuko, Sanlam,0789504641
Personal Information
- Date of Birth: 08/09/1992
- Nationality: African
Drivers licence
- Code 10
Timeline
Client Service Branch Consultant
Sanlam
08.2016 - 09.2024
Public Relations Officer Intern
Department of Health
08.2015 - 01.2016
Grade 12 (National Senior Certificate) - undefined
Clydesdale Senior Secondary School
National Diploma in Public Relations Management -
Walter Sisulu University
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