Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nkoliso Nkosiyane

Banker
Johannesburg

Summary

Proven achiever with extensive experience in cross-border payments and customer service excellence at Standard Bank Of South Africa. Expert in strategic planning and work coordination, I significantly enhanced department efficiency and customer satisfaction. Skilled in mentoring and emergency response, my approach transforms challenges into successful outcomes, fostering collaboration and advancing team skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

9
9
years of professional experience

Work History

Cross Boarder Payments Processing Officer

Standard Bank Of South Africa
10.2015 - Current
  • Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
  • Improved overall department efficiency by streamlining processes and implementing new policies.
  • Mentored junior staff members, helping them develop their skills and advance in their careers.

Call Center Representative

Cell C Merchants
01.2015 - 06.2015
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Responded to customer calls and emails to answer questions about products and services.

Education

Associate of Applied Science - Banking And Financial Support Services

University of Johannesburg
Johannesburg, South Africa
04.2001 -

Skills

Work Coordination

Timeline

Cross Boarder Payments Processing Officer

Standard Bank Of South Africa
10.2015 - Current

Call Center Representative

Cell C Merchants
01.2015 - 06.2015

Associate of Applied Science - Banking And Financial Support Services

University of Johannesburg
04.2001 -
Nkoliso NkosiyaneBanker