NKOSANA VICTOR NKOSI - Experienced Officer, Cross Border Payments Processing - Standard Bank of South Africa

Summary

Detail-oriented and deadline-driven Processing Officer with over 17 years of experience in cross-border payments and ITT (International
Telegraphic Transfers) query resolution at Standard Bank of South Africa. Adept at ensuring compliance with international banking
regulations, handling client inquiries efficiently, and delivering exceptional operational support. Holds a Diploma in Business Management and
demonstrates strong analytical thinking, communication skills, and knowledge of banking systems

Overview

17

years of professional experience

Work History

Processing Officer (Cross Border Payments Processing / ITT Payment Queries)

Standard Bank of South Africa

09.2008 - Current

Process cross-border payment instructions accurately and within service level agreements (SLAs).
Validate and authorize international telegraphic transfers (ITTs) in compliance with exchange control regulations.
Investigate and resolve client and internal queries related to ITT payments.
Liaise with correspondent banks and internal stakeholders to track and trace cross-border transactions.
Perform sanction screening and ensure all transactions meet compliance and anti-money laundering (AML) requirements.
Escalate suspicious or high-risk transactions to compliance or management for further review.
Monitor daily workflow queues to ensure timely and efficient processing of payments.
Capture and verify payment details in the core banking system and ensure data integrity.
Communicate with clients and branches to obtain missing or additional information for payment processing.
Maintain accurate records of processed transactions for audit and regulatory purposes.
Participate in process improvement initiatives to enhance operational efficiency.
Ensure adherence to Standard Bank's internal policies, procedures, and regulatory frameworks.
Support month-end and year-end reconciliations of cross-border transactions.
Assist in training new team members on systems, compliance, and standard operating procedures.
Check outstanding query, create case and transfer cases, investigate.
Worked with Qman system while I was in call centre space assisting with tracing funds and concluding the case with relevant details to client.
Assisting with inbound and outbound calls for international and local foreign payments.
Releasing and tracing of inward funds.
Sending swift messages (MT199, MT192 and MT195) to the foreign banks.
Assisting branch staff with general escalations in the QMAN query box as well as on calls.
Training new staff on both products and systems.
Achieved daily targets.

Education

BBA - Business Management

Rosebank College

Johannesburg

03.2005

High School Diploma -

Highveld Comprehensive High School

Mpumalanga

12.2003

Skills

International Telegraphic Transfer (ITT) Queries

Cross Border Payments Processing

SWIFT Payments

Banking Operations

Client Support and Resolution

Attention to detail

Document verification

Transaction review

Application processing

Timeline