Skype
Nishola Beharilal
Office Manager/Accounting
Durban
Summary
Dynamic and results-oriented professional with extensive experience at Africa Vehicle Clearance Specialists Pty Ltd, excelling in office management and customer service. Demonstrated ability to streamline operations, achieving significant improvements in efficiency and client satisfaction. Skilled in data entry and problem-solving, adept at fostering positive relationships across all company levels.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work History
Office Manager
Africa Vehicle Clearance Specialists Pty Ltd
Durban
04.2023 - Current
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Personal Assistant to the Finance Manager
Africa Vehicle Clearance Specialists Pty Ltd
Durban
01.2021 - 03.2023
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed office operations while scheduling appointments for department managers.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Organized travel arrangements for executives by researching cost-effective options while accommodating individual preferences.
- Optimized workspace usage by reorganizing floor plans according to team needs and office layout constraints.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Worked flexible hours across night, weekend, and holiday shifts.
- Proven ability to learn quickly and adapt to new situations.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Paid attention to detail while completing assignments.
- Collaborated with external auditors for smooth completion of annual audits, ensuring compliance with accounting standards and regulations.
- Input vendor payments and updated accounts to reflect new balances.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Presented professional image consistent with company's brand values.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Maintained appropriate filing of personal and professional documentation.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
Operations Clerk
Africa Vehicle Clearance Specialists Pty Ltd
Durban
01.2016 - 01.2017
- Coordinated and scheduled meetings and appointments.
- Screened visitors and issued badges to maintain safety and security.
- Coordinated with team members to ensure timely completion of assigned tasks, addressing any bottlenecks/barriers proactively – driving smooth daily operations within the department unit.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Receptionist
Africa Vehicle Clearance Specialists Pty Ltd
Durban
03.2013 - 01.2015
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled assignments independently with good judgement and critical thinking skills.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in spreadsheets and ran reports or generated graphs using data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained visitor log for entering and leaving facility for security purposes.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Responded to inquiries from callers seeking information.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Corresponded with clients through email, telephone, or postal mail.
- Routed incoming mail and messages to relevant personnel without delay.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Financial Accounting - Accounting
Unisa
Durban 01.2020 - 03.2025
Higher Certificate In Accounting Sciences - Accounting Sciences
Unisa
Durban 05.2017 - 05.2019
Skills
Customer service
Administrative support
Data entry
Office management
Bookkeeping
Employee supervision
Billing
Scheduling and calendar management
Meeting planning
Human resources
Effective communication
Scheduling and coordinating
Problem-solving aptitude
Active listening
Task prioritization
Accomplishments
- Achieved certification through the Institute of Unisa
- Streamlined workflow by consolidating lengthy processes and redundant documentation which resulted in more effective and timely completion of tasks.
- Supervised team of 2 staff members.
Software
Pastel Partner
Microsoft Word , Excel , Powerpoint
Canva
Google Mail , Calendar , Classroom etc
Interests
Music and Finance
Reading , Listening to music , Spending time with God Praise and Worship
I enjoy reading as it allows me to gain knowledge, explore new perspectives, and unwind. Listening to music is something I find both relaxing and uplifting, especially when it aligns with my mood or deepens my connection with God. Spending time with God through prayer and devotion is essential to me, as it strengthens my faith and brings me peace. Praise and worship are particularly special because they allow me to express gratitude, surrender, and experience God’s presence in a powerful way.
Timeline
Office Manager
Africa Vehicle Clearance Specialists Pty Ltd
04.2023 - Current
Personal Assistant to the Finance Manager
Africa Vehicle Clearance Specialists Pty Ltd
01.2021 - 03.2023
Financial Accounting - Accounting
Unisa
01.2020 - 03.2025
Higher Certificate In Accounting Sciences - Accounting Sciences
Unisa
05.2017 - 05.2019
Operations Clerk
Africa Vehicle Clearance Specialists Pty Ltd
01.2016 - 01.2017
Receptionist
Africa Vehicle Clearance Specialists Pty Ltd
03.2013 - 01.2015
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