Hi, I’m
Nicolette Baney
Newcastle
Every problem is a gift—without problems we would not grow.
Tony Robbins
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement. Well-rounded, possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
27
years of professional experience
Work History
Aspenec Investments ccNewcastle
Office Manager
06.2022 - Current
Job overview
- Learned and adapted quickly to new technology and software applications.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Delivered services to customer locations within specific timeframes.
- Identified issues, analyzed information and provided solutions to problems.
- Debtors
- Creditors
- Petty cash
- Staff management and Human resources
- Sales & promotions
- Gained extensive knowledge in data entry, analysis and reporting.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Aspenec Investments ccNewcastle
Personal Assistant To Financial Manager
08.2018 - 06.2022
Job overview
- Creditors
- Debtors
- Petty cash
- Sub-contractor fleet management
- Diesel consumption reports
- Sub-contractors reconciliation
- Invoicing
- Interacted with internal and external auditors to help complete audits and resolve issues.
- Created financial reports for executive financial reviews.
Bidvest SteinerNewcastle
Branch Administrator
02.2016 - 08.2018
Job overview
- Loading and updating all contract data
- National account preparation
- Customer liaison
- Asset reports
- Preparing & control of month end stock take
- Creditors
- Petty cash
- Human resources
- Reporting i.e national figures, monthly sales figures & lost business report
- Banking
- Ordering
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Supported outside sales force in servicing and obtaining new business.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Coordinated preparation of external audit materials and external financial reporting.
Bidvest SteinerNewcastle
Telesales Executive
02.2014 - 02.2016
Job overview
- Consumable sales
- Customer liason
- Quotations
- Follow-up
- General enquiries
- Company, Stock take
- Staff training and sourcing
- Weekly orders
- Cash up
- Promotional sales
- Customer liaisons
- Company
- Processed customer orders, transactions and requests.
- Generated new sales leads and presented findings to outside teams and supervisors for review.
- Maintained in-depth understanding of company products and services to make suitable recommendations to customers.
- Followed up on sales leads through outbound calling.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
- Communicated effectively with clientele to maintain customer satisfaction and loyalty.
- Achieved established sales targets by generating new customer accounts.
- Provided timely, courteous and knowledgeable responses to information requests.
- Developed new leads each day at or above quotas.
- Collaborated with new customers to give details about company offerings.
- Documented sales call data in company software.
Newchem ChemicalsNewcastle
Sales Executive
02.2011 - 01.2014
Job overview
- Achieving sales targets
- Customer liason
- Quotations
- Follow-up
- Area covered Pongola, Harrismith, Newcastle, Vereeniging
- Van Der Bijl, Pretoria, Piet Retief, Paulpietersburg, Ladysmith, Estcourt, Ermelo, Bethlehem.
- Developed key customer relationships to increase sales.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Fostered relationships with customers to expand customer base and retain business.
- Created successful strategies to develop and expand customer sales.
- Contacted new and existing customers to outline benefits of products.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Adhered to company initiatives and achieved established goals.
- Demonstrated product features to align with customer needs.
- Monitored customer order process and addressed customer issues.
- Followed-up with clients after deliveries to assess quality service and customer satisfaction.
Continental Painters & RenovatorsNewcastle
Office Administrator
10.2003 - 05.2006
Job overview
- Wages
- Typing of quotations, tenders
- Petty cash
- Controlling of drivers
- Creditors reconciling and bank transfers
- Customer liaison, queries etc.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
Pint & PigoutNewcastle
Waitress
03.2001 - 02.2004
Job overview
- Receiving and welcoming guests
- Upselling
- Promotional sales
- Cash up
- Customer Liaisons
- Company
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Mikes KitchenEdenvale
Front of House Manager
08.1998 - 01.1999
Job overview
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations.
- Handled complaints, settled disputes and resolved customer conflicts.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Coached and developed team members to support employee growth and development.
- Maximized profit and revenue through upselling and cross-selling techniques.
- Facilitated daily team meetings to discuss promotions, issues, service standards and team collaboration.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
Majuba lodgeNewcastle
Receptionist
03.1996 - 07.1998
Job overview
- Answering switchboard
- Stock take
- Staff training
- Bookings
- Cash up
- Basic office duties
- Customer liaisons
Skills
- Customer Service
- Credit and Collections
- Contract Negotiations
- Financial Accounting
- Database Administration
- Accounts Payable and Receivable
- Invoicing and Billing
- Workflow Optimization
- Relationship Building
- Report Writing
- Account Reconciliation
- Employee Supervision
- Inventory Control
- Office Management
- Office Administration
- Banking Operations
- Team Supervision
- Human Resources
- Workforce Management
- Information Protection
- Conflict Management
- Supply Management
- Bookkeeping
- Report Preparation
- Expense Reporting
- Business Administration
Languages
English
First Language
Afrikaans
Advanced
C1
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Office Manager
Aspenec Investments cc
06.2022 - Current
Personal Assistant To Financial Manager
Aspenec Investments cc
08.2018 - 06.2022
Branch Administrator
Bidvest Steiner
02.2016 - 08.2018
Telesales Executive
Bidvest Steiner
02.2014 - 02.2016
Sales Executive
Newchem Chemicals
02.2011 - 01.2014
Office Administrator
Continental Painters & Renovators
10.2003 - 05.2006
Waitress
Pint & Pigout
03.2001 - 02.2004
Front of House Manager
Mikes Kitchen
08.1998 - 01.1999
Receptionist
Majuba lodge
03.1996 - 07.1998
Community Service
I joined Lions International in 2016. I have been the president of our club for the last three years. Serving the community can be trying at times and your only "payment" is knowing that you have made life a little easier for those that are less fortunate than yourself. A smile from a child that is being fed a decent meal and the gratitude of the parents of that child makes everything worth while.
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