Sibusiso Njapha
Head Of Operations
Kloof
Summary
Strategic thinker and self motivated project manager. Flexible and cross-functional colleague. Strong interpersonal skills and multilingual.
Operations leader with track record in driving efficiency and productivity. Known for strategic planning, process optimization, and effective resource management. Strong focus on team collaboration, adaptability, and achieving measurable results. Skilled in logistics, project management, and continuous improvement. Trusted to deliver high-quality outcomes in dynamic environments.
Overview
31
31
years of professional experience
Work History
Head of Operations
Almod Investments 1623 cc
07.2015 - Current
- Lead and manage site employees.
- Ensure financial and operational targets are met by all departments
- Review work practices to ascertain if still successful or not.
- Ensure operational issues are properly accounted for in strategic planning.
- Ensure business operates within companies mission statement.
- Manage budgets, planning and auditing that relates to personnel management.
- Ensure customer satisfaction and solves any customer related issues.
- Drive the business to increase its profits.
- Review and approve procurement needs.
- Evaluate staff training needs and arranges required training.
- Manage workplace climate and culture at various sites.
- Manage all Projects and reporting status to MD and broader management team.
- Additional Position : Sports Consultant and Life Coach : Feb 2013 to date
- Duties:
- Analyse and develop strategies to improve corporate governance and performance efficiencies in sport.
- Assist clients turn their Sport Management strategies and plans into concrete outcomes through tailor made implementation plans to deliver results.
- Conduct analysis and formulating talent identification strategies that are backed up by qualitative data.
- Accelerate better sporting environment understanding and stakeholder management awareness.
- Develop mental strategies that enable athletes to cope with and overcome setbacks or injuries.
- Conduct research on an athlete’s mental, emotional and physical attributes in order to effectively coach and improve performance levels.
- Help athletes to manage on and off-field pressure and anxiety.
- Apply modern and improvised concepts to enhance physical potential.
Business Relations Manager- Head of IT (Heinz South Africa, Sub Saharan Africa and Nigeria)
Heinz Foods Africa Zone IT Department
12.2014 - 06.2015
- Manage day-to-day IS & IT activities to maximize the efficiency, reliability, timeliness, and cost effectiveness of the organization.
- In charge of all IT and IS Projects (Full Project cycle) within Heinz Africa.
- In charge of IT Budget for Heinz South Africa, Sub Saharan Africa and Nigeria
- Accomplishes financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action.
- Compile and execute savings plans to support business financial objectives.
- Development and setup of a new IT networks and infrastructure for Heinz Foods South Africa and sub Saharan African countries (Zambia, Tanzania, Malawi) and Nigeria.
- Develop and implement IT & IS plans, schedules and procedures for Heinz Africa.
- Liaise with functional and operational area managers (for example in customer service, sales and production) to ensure that IT & IS are integrated with all other parts of the business
- Select, and manage ongoing relationships with, all major stakeholders, suppliers, vendors, or sub-contractors (for IT and IS purposes) to minimize costs and ensure the organization receives satisfactory standards of service. Lead, direct, evaluate, and develop staff to ensure that resources are used effectively and that work schedules and targets are met.
- Implement world class IT & IS practices according to Heinz Global IT standards.
- Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Project Manager
Business Connexion Project Management Office
05.2014 - 11.2014
- Design and apply an appropriate Project Management Framework for the Project.
- Manage the Production of the required deliverables.
- Plan and Monitor the Project
- Manage Project Risks.
- Manage Human Resources within a project environment.
- Manage Communication with Stakeholders, Clients and Team Members.
- Manage Project Administration.
- Manage Internal Operations.
- Close Project.
- In charge of Pioneer Foods IPT Telephone Management System.
- Specialize in IT Projects.
Project Manager
Pioneer Foods Project Management Office (Optiserve)
02.2012 - 04.2014
- Responsible to thoroughly understand and communicate stakeholder requirements to appropriate team members, and manage all delivery as per stakeholder agreement.
- Establish project team with clear RACI (Responsibilities, Accountability, Consult and Inform)
- Ensure that team members have the tools needed to deliver.
- Coordinate and facilitate delivery of project objectives.
- Track progress and review project tasks to make certain deadlines are met appropriately.
- Assess project issues and identify solutions to meet productivity, quality and customer goals.
- Proactively communicate project status, issues & risks to management.
- Define & maintain all implementation processes, manage implementation lifecycle; coordinate documentation when needed.
- Arrange customer training and align training with customer goals.
- Troubleshoot technical issues when the need arises, and escalating appropriately as needed.
- Maintain timelines and target dates in Microsoft Project.
- Responsible for managing the whole lifecycle of the project from Initiation to Project Sign off.
- Interact with business stakeholders to understand and analyze business requirements.
- Gather appropriate information of business requirements and translate it into process modeling and process design.
- Liaison with Business Process Owners.
- Continuous business process improvement.
- Usage of MS Project 2010.
- Usage of EPM Tools and System in managing Projects.
- Usage of Share point as a central repository for Project Management Documentations.
- Usage of SAP CRM in the management of Projects.
Superuser (Head of IT for 3 regional offices and head office)
NOVA FEEDS IT DEPARTMENT
07.2009 - 01.2012
- Information System Management Duties:
- In charge of all multi-functional device automation and programming for all offices.
- Cost management of all multi functional devices.
- Programming and management of telephone systems.
- Set up and improvement of SAP system.
- Coordination of server maintenance and cabling for all offices.
- Procurement of IT equipment.
- Maintenance of network IT equipment and stand alone IT equipment.
- Recording and management of IT asset register.
- Management and implementation of projects.
- Logging calls for all IT related queries and problems.
- Ensuring that all queries are resolved satisfactory.
- Business Analysis Duties
- Liaison between Nova offices, Technology and Support teams at shareholder company (Pioneer Foods).
- Assist various departments in determining Information System (IS) needs and functional requirements.
- Analyze the IS and functional requirements to be able to deliver directed and effective solutions.
- Continuous monitoring factors that would affect any business settings at Nova Feeds to determine these can be improved by using available IT Systems.
- Document process mapping.
Stock Accountant
NOVA FEEDS FINANCE DEPARTMENT
01.2008 - 06.2009
- Co-ordination, management and reporting of factory monthly stock taking.
- Controlling and Monitoring of raw materials and medicine variances.
- Reviewing of stock movement transactions and reporting Non-conformances to management.
- Compilation of daily stock report and submitting them to Top Management.
- Evaluation and monitoring of waste calculation of raw materials and medicine.
- Managing of Stock Department employees.
- Ensuring that all raw materials bought for production are receipted and issued correctly.
- Compiling month stock (Maize, Wheat, Canola, Barley) reports for South African Grain Institute.
- Responsible of all IT related issues (Software &Hardware) at the regional offices and factories.
- Reporting on IT expenses.
- Purchasing of IT equipment.
Financial Accountant
SASKO STRATEGIC SERVICES FINANCE DEPARTMENT
09.2004 - 12.2007
- Compiling Financial Statements for the Research & Development department.
- Monthly financial reporting.
- Compilation of Quarterly and Yearly Financial Packs.
- Controlling and monitoring of Fixed Assets.
- Balancing of VAT Accounts for payments.
- Verification of critical fields and posting of documents on SAP system.
- Responsible for the Telephone and Proxnet Security System.
- Reallocation and validation of Expenses.
- Reviewing and analysing of Quarterly reports of raw materials (Wheat, Maize, Barley and Sorghum).
- Advising management on shortage and excess stock of raw materials.
Assistant Accountant
SASKO HEAD OFFICE- PROCUREMENT DEPARTMENT (BSP)
06.1999 - 08.2004
- Reconciling of maize and wheat contracts for Pioneer Foods.
- Analysing the availability of stock/raw materials (Wheat, Maize, Sorghum and Barley) from all the Raw Materials suppliers.
- Resolutions of raw material discrepancies.
- Advising procurement department on stock losses and gains.
- Compilation, reviewing and analysing of Quarterly Reports of raw materials.
- Liaise with agricultural co-operations to supply and transport our raw material purchase order.
- Liaise with various Logistic companies and Spoornet for the proper transportation and distribution of all procured raw materials to all Sasko Mills.
Portfolio Administrator
OLD MUTUAL GREYVILLE
05.1996 - 05.1999
- Prepare budgets and sales targets for the Sales Team (Financial Consultants).
- Processing of claims from Financial Advisors.
- Verification of Proposal Forms from Financial Consultants.
- Identification of focus markets for the sales team.
- Consulting with clients on available Products Portfolios.
- Providing Administrative support to the Financial Advisors.
Retail Manager
EDGARS STORES LTD PINETOWN
01.1995 - 04.1996
- Prepare Store Budgets.
- Execution of company’s operational strategic objectives.
- Planning and forecasting for monthly sales targets.
- Ensure that sales targets are met.
- Drive ultimate customer experience.
- Manage visual merchandise principles.
- Ensure that all departments runs efficiently.
- Career Objectives:
- My career objective is to seek company involvement and to take effective use of my leadership and decision making ability, relating to each functional area, with the ultimate aim of promoting the company’s interest to the best of my ability.
Education
MBA Course - Complete Strategy and Management Certificate
UDEMY Institute
Online01.2022
Branding and Marketing a Business Certificate - Marketing And Branding
UDEMY Institute
Online01.2021
Stakeholder Relations Management - Stakeholder Relations Management
UDEMY Institute
Online01.2021
Emotional Intelligence Life Coaching Certification - Life Coaching- Emotional Intelligence
UDEMY Institute
Online01.2021
Certified Professional Life Coach Certification and Accreditation - Life Coaching
UDEMY Institute
Online01.2021
Fully Accredited Sports Psychology Diploma - Sports Psychology
UDEMY Institute
Online01.2021
Educational Psychology And Special Education Diploma - Educational Psychology
UDEMY Institute
Online01.2021
Educational Neuroscience - Educational Neuroscience
UDEMY Institute
Online01.2021
Prince 2 Foundation - Project Management
Net Campus
Bellville, South Africa01.2014
PRINCIPLES OF PROFESSIONAL BUSINESS ANALYSIS - Business Analysis
Faculty Training Institute
Cape Town, South Africa01.2011
PROGRAMME IN PROJECT MANAGEMENT (PMP) PMBOK - Project Management
University of Stellenbosch Business School
Bellville, South Africa01.2011
MIDDLE MANAGEMENT DEVELOPMENT PROGRAMME(MDP) - Organizational Leadership
University of Stellenbosch Business School
Bellville, South Africa01.2004
Higher Certificate in Bookkeeping - Accounting And Finance
Damelin Management School
Stellenbosch, South Africa01.2002
Higher Certificate in Office Administration - Office Administration
Damelin Management School
Durban, South Africa01.1998
BA DEGREE - Public Administration, Psychology, Sociology
University of KwaZulu Natal
Westville Campus01.1996
Higher Certificate in Personnel and Training Management - Human Resources Management
Damelin Management School
Durban, South Africa01.1995
Matric /National Senior Certificate - National Senior Certificate
Ohlange High School
Durban, South Africa01.1990
Skills
Customer service
Participative Management
Knowledge Of Project Management Tools
Stress Management Skills
Risk Management
Training Instructions
Advanced MS Excel computer programme
Advanced SAP computer programme
Procurement and logistics management
Introduction to Foreign Exchange Markets
Introduction to Grain information and management
BSP SAP Advanced Upgrade Training
Coaching & Mentorship Programme
Telephone Programming
Multi Functional Printer Device Programming
EPM system
CRM system programming
Conflict Management
Business analysis
Operational excellence
Organizational development
Workforce planning
Safety management
Logistics management
Cross-functional coordination
Team leadership
Problem-solving abilities
Decision-making
Performance evaluation and monitoring
Operations management
Analytical skills
Multitasking Abilities
Active listening
Administrative management
Problem-solving aptitude
Time management abilities
Adaptability and flexibility
Time management
Team building
Schedule management
Strategic planning
Problem-solving
Customer relations
Attention to detail
Employee development
Professionalism
Task prioritization
Customer service management
Teamwork and collaboration
Team collaboration
Excellent communication
Staff management
Process improvements
Training management
Staff training/development
Interpersonal skills
Multitasking
Cost control
Adaptability
Inventory tracking and management
Analytical thinking
Employee relations
KPI tracking
Employee motivation
Effective communication
Budget control
Marketing strategies
Inventory control
Self motivation
Reliability
P&L management
Written communication
Customer service
Business growth initiatives
Operations oversight
Business leadership
Performance improvement
Financial planning
Human resources
Business development
Financial management
Interpersonal communication
Client account management
Inventory management
Cost analysis and savings
Needs assessment
Organizational structuring
Organizational skills
Delegation
Change management
Mind mapping
Effective leader
Continuous improvement
Relationship building
Data analysis
References
- David, Nel, Executive Layer Farming and Eggs, 0832752832, Quantum Foods Holdings
- Snenhlanhla, Ndlela, Group Sustainability Manager, 0762107504, Aspen Pharmacare
- Gert, Adams, Retired Group Manager Logistics, 0828744659, Quantum Foods Group (Nova Feeds)
Timeline
Head of Operations
Almod Investments 1623 cc
07.2015 - Current
Business Relations Manager- Head of IT (Heinz South Africa, Sub Saharan Africa and Nigeria)
Heinz Foods Africa Zone IT Department
12.2014 - 06.2015
Project Manager
Business Connexion Project Management Office
05.2014 - 11.2014
Project Manager
Pioneer Foods Project Management Office (Optiserve)
02.2012 - 04.2014
Superuser (Head of IT for 3 regional offices and head office)
NOVA FEEDS IT DEPARTMENT
07.2009 - 01.2012
Stock Accountant
NOVA FEEDS FINANCE DEPARTMENT
01.2008 - 06.2009
Financial Accountant
SASKO STRATEGIC SERVICES FINANCE DEPARTMENT
09.2004 - 12.2007
Assistant Accountant
SASKO HEAD OFFICE- PROCUREMENT DEPARTMENT (BSP)
06.1999 - 08.2004
Portfolio Administrator
OLD MUTUAL GREYVILLE
05.1996 - 05.1999
Retail Manager
EDGARS STORES LTD PINETOWN
01.1995 - 04.1996
BA DEGREE - Public Administration, Psychology, Sociology
University of KwaZulu Natal
MBA Course - Complete Strategy and Management Certificate
UDEMY Institute
Branding and Marketing a Business Certificate - Marketing And Branding
UDEMY Institute
Stakeholder Relations Management - Stakeholder Relations Management
UDEMY Institute
Emotional Intelligence Life Coaching Certification - Life Coaching- Emotional Intelligence
UDEMY Institute
Certified Professional Life Coach Certification and Accreditation - Life Coaching
UDEMY Institute
Fully Accredited Sports Psychology Diploma - Sports Psychology
UDEMY Institute
Educational Psychology And Special Education Diploma - Educational Psychology
UDEMY Institute
Educational Neuroscience - Educational Neuroscience
UDEMY Institute
Prince 2 Foundation - Project Management
Net Campus
PRINCIPLES OF PROFESSIONAL BUSINESS ANALYSIS - Business Analysis
Faculty Training Institute
PROGRAMME IN PROJECT MANAGEMENT (PMP) PMBOK - Project Management
University of Stellenbosch Business School
MIDDLE MANAGEMENT DEVELOPMENT PROGRAMME(MDP) - Organizational Leadership
University of Stellenbosch Business School
Higher Certificate in Bookkeeping - Accounting And Finance
Damelin Management School
Higher Certificate in Office Administration - Office Administration
Damelin Management School
Higher Certificate in Personnel and Training Management - Human Resources Management
Damelin Management School
Matric /National Senior Certificate - National Senior Certificate
Ohlange High School