Nevad Dussaye

Implemented and Reworked Testing Frameworks:

• Implemented a frontend web testing framework using C#, Selenium, and SpecFlow for functional UI and integration testing.
• Reworked the testing framework with Playwright and TypeScript to reduce flaky tests and accelerate automation.

Performance and Load Testing:

• Integrated NBomber for load and performance testing on gateway and microservice APIs, and used JMeter for load testing legacy GraphQL APIs, improving performance and stability.

API Testing with ASP.NET Core:

• Developed and maintained integration tests for ASP.NET Core APIs using WebApplicationFactory to ensure end-to-end reliability and performance.
• Configured in-memory servers and clients with WebApplicationFactory to create realistic testing scenarios and validate component interactions.

Test Execution and Coverage:

• Leveraged NUnit for test execution and C# for writing and structuring test cases, enhancing test coverage and reducing production defects.
• Developed and maintained automated tests (functional, unit, and integration) to ensure comprehensive coverage.

Exploratory and Manual Testing:

• Conducted manual exploratory testing to identify gaps and improve software quality.

CI/CD and Automation Integration:

• Configured and troubleshooted automated tests within Azure CI/CD pipelines, streamlining the release process and improving deployment efficiency.
• Monitored and communicated automated test results, ensuring compliance and timely approvals.

Collaboration and Documentation:

• Collaborated closely with the development team to identify and resolve software defects prior to release.
• Maintained comprehensive documentation on test plans, cases, scripts, and results for clear communication and knowledge sharing.

Continuous Improvement and Risk Management:

• Participated in code reviews to refine test automation skills and improve team practices.
• Estimated task efforts and proactively escalated risks, ensuring project timelines were met and potential issues were addressed promptly.
• Adapted to new technologies such as prompt engineering and LLMs to reduce automation effort and integrated them into existing test strategies to enhance efficiency.

Experience

• Performed manual exploratory testing to identify defects and ensure high software quality, using black-box testing methodologies.
• Defined and executed detailed test scenarios, improving test coverage and contributing to enhanced software reliability.
• Tracked and communicated test results, providing actionable feedback and identifying quality gaps to drive improvements.
• Developed strong troubleshooting skills and adhered to coding standards, ensuring effective issue resolution and process adherence.

Skills and Achievements

• Manual Testing: Expertise in exploratory and black-box testing to uncover critical defects and ensure comprehensive software evaluation.
• Test Scenario Development: Skilled in creating and implementing test scenarios to enhance testing effectiveness and coverage.
• Effective Communication: Proficient in tracking and communicating results, identifying gaps, and providing feedback for software improvements.
• Detail Orientation: Strong attention to detail and troubleshooting abilities, contributing to efficient issue resolution and adherence to best practices.

Experience

• Managed desktop configurations and network connectivity, addressing network access issues and printer connectivity problems.
• Installed and updated software on both new and existing equipment, ensuring up-to-date and functional systems.
• Configured and maintained Windows operating systems (XP, 7, 8) and associated applications, ensuring smooth operation and compatibility.
• Performed troubleshooting, installation, and repair of computer systems, including hardware and software performance monitoring.
• Provided investigation, diagnosis, resolution, and recovery for hardware and software issues, escalating unresolved problems as per escalation processes.
• Maintained and organized Active Directory, including user and computer management and organizational unit (OU) structure.
• Installed and configured IP camera systems, contributing to security and surveillance solutions.
• Resolved VoIP-related issues, ensuring reliable communication systems and addressing related queries.

Skills and Achievements

• Desktop and Network Management: Proficient in managing desktop configurations, network connectivity, and printer setups.
• Software Installation and Updates: Experienced in installing and updating software on various equipment and operating systems.
• Troubleshooting and Repair: Skilled in diagnosing and resolving hardware and software issues, with a focus on performance monitoring.
• Active Directory Management: Competent in organizing and maintaining Active Directory structures, including user and computer management.
• IP Camera and VoIP Systems: Knowledgeable in the installation and configuration of IP camera systems and resolving VoIP issues.

Experience

• Managed desktop configurations and network connectivity, addressing issues related to network access and printer setups.
• Installed and updated software on both new and existing equipment, ensuring system functionality and compliance with organizational standards.
• Configured and maintained Windows XP and Windows 7 operating systems, along with associated applications.
• Troubleshot, installed, and repaired computer systems, performing regular hardware and software performance checks.
• Received and recorded technical support calls from over 80 branches nationwide, providing timely and effective support.
• Investigated, diagnosed, and resolved hardware and software issues, escalating unresolved problems according to Help Desk escalation processes.

Skills and Achievements

• Desktop and Network Support: Expertise in managing desktop configurations, network connectivity, and resolving printer issues.
• Software Installation and Maintenance: Skilled in installing and updating software on various systems and ensuring operational efficiency.
• Troubleshooting and Repair: Proficient in diagnosing and resolving hardware and software problems, with regular performance monitoring.
• Technical Support: Experienced in handling support calls from multiple branches, providing effective solutions and escalating as needed.

• Repaired desktops, printers, and laptops to maintain system functionality.
• Configured and troubleshot network issues to ensure connectivity.
• Supported Microsoft Windows XP and Windows 7, along with Microsoft Office Suite.
• Installed and configured virtual machines for virtualization needs.
• Managed system cloning and data migration for efficient data handling.