Banking, BANKING, Fenix, Siebel, QSS, Hogan, Fusion, Dynamics, Bank Code Generator, Bank Serve, ADT System, Apollo, AOP, OFFICE ADMIN, Microsoft Word, Microsoft PowerPoint & Microsoft Excel
Neliswa Matiwane
Business Banking Advisor
JOHANNESBURG
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
2025
2025
years of professional experience
2001
2001
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
FNB Priority Suite Banker
FNB Business Priority Suite
11.2016 - Current
- Issue bank codes, letters of good standing and account confirmation letters to clients
- Order cheque books and cards on behalf of clients
- Accounts and account opening enquiries
- Overdraft Cancellations / Applications
- Uplifting holds when deposited cheques are unpaid
- Advance Aspects.
Business Banker
FNB Contact Centre
03.2014 - 11.2016
- Issue bank codes, letters of good standing and account confirmation letters to clients
- Order cheque books and cards on behalf of clients
- Accounts and account opening enquiries
- Overdraft Cancellations / Applications.
Fraud & Card cancellations Consultant
FNB Contact Centre
04.2013 - 02.2014
- Cancellation and re-order lost and stolen cards on behalf of clients
- Logging fraud cases for clients on IC fraud
- Blocking and unblocking online banking profiles for clients.
Telephone Banking Consultant
FNB Contact Centre
12.2005 - 04.2006
- Making payments for clients
- General account enquiries
- Logging complaints on behalf of clients.
FNB Pricing Consultant
FNB Contact Centre
5 2006 - 3 2013
- Changing pricing options for clients
- Advising clients of which pricing option to choose
- Online banking activations.
Education
Intec College
Forest High School
Intec College
Skills
Building customized solutions
Signature Verification
Creative Thinking
Adaptability
Customer Service
Firstnames
Neliswa
Own Vehicle
Yes
Personal Information
- ID Number: 830603 1092 086
- Gender: Female
- Nationality: South African
- Driving License: Yes (Code 10)
- Marital Status: Single
References
- Amber Jacobs, FNB Contact Centre: Telephone Banking, 076 336 8706, Team Leader
- Nathi Magagule, FNB Contact Centre: Fraud & Card Cancellations, 087 730 6252, Team Leader
- Kim Mckenzie, FNB Contact Centre: Business Banking, 083 446 7489, Team Leader
- Sakhisizwe Majama ,FNB Contact Centre , Business Banking Priority Suite ,0629485505, Team Leader
Certification
RE 5
Software
Timeline
RE 5
04-2024
FNB Priority Suite Banker
FNB Business Priority Suite
11.2016 - Current
Business Banker
FNB Contact Centre
03.2014 - 11.2016
Fraud & Card cancellations Consultant
FNB Contact Centre
04.2013 - 02.2014
Telephone Banking Consultant
FNB Contact Centre
12.2005 - 04.2006
FNB Pricing Consultant
FNB Contact Centre
5 2006 - 3 2013
Intec College
Forest High School
Intec College
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