Nabeelah Kamaldien
Cape Town
Summary
I am a high achieving individual with proven success reaching professional targets while delivering first-class customer service. Handles objections and complaints with skill and expertise. Motivated and personable worker fantastic at building rapport.
Overview
10
10
years of professional experience
Work History
Sales & Service Consultant
Capitec Bank
Cape Town, South Africa
01.2024 - Current
- Addressed and resolved customer complaints swiftly to maintain a positive company image.
- Provided tailored solutions to meet individual customer needs, enhancing client satisfaction.
- Managed and resolved customer complaints efficiently, providing satisfactory solutions to enhance customer experience.
- Assessed customer needs through detailed consultations, recommending products that perfectly matched their requirements.
- Educated customers on how to use products or services by providing demonstrations and presentations.
- Registered customer information on the database to retain accurate records and enable tracking history.
- Participated in ongoing training to broaden knowledge, acquire more skills and improve performance.
Customer Service Representative
Amazon
05.2023 - 12.2023
- Maintain customer records by updating account information
- Resolve product or service problems
- Managed complaints, providing effective solutions and alternatives to enhance customer satisfaction
- Conducted follow-ups to ensure timely resolution of customer issues
- Assisted with order placements, refunds, and exchanges to meet customer needs efficiently
- Sold a variety of products and services to meet customer needs
- Track and trace customer orders
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Addressed customer service enquiries quickly and accurately.
Nursing Administrator
Victoria Hospital
Cape Town, South Africa
04.2016 - 03.2017
- Responsible for leave records and schedules (Z1 forms), processing leave forms to keep track of the leave and making sure it is filled in correctly.
- Oversaw distribution of taxi fare reimbursements to employees, ensuring timely and accurate processing.
- Managing a filing system efficiently
- Coordinated filling, archiving, checking, preparing, and distribution of documents to maintain organised records.
- Direct visitors to the correct venue
- Responsible for leave records and schedules (Z1 forms), processing leave forms to
keep track of the leave and making sure it is filled in correctly. - Taking attendance and minutes of a meeting.
- Efficient handling of booking a venue for meetings
- Data Capturing
- Managing telephone calls, including the managers/supervisors or any calls transferred
- Making copies, binding, faxing or scanning of documents and admin duties
- Basic understanding of NIMS. E.g. Attendance
- Making sure there is always a register book to sign in and out
- Keep track of stationery needed; follow ups done regularly.
- Filling out a requisition form should there be any broken office equipment
- Opening new folders
- Checking agency invoices
- Made sure and kept track of all SANC receipts
- Setting up telephones before meetings to avoid any disturbance
- Oversaw distribution of taxi fare reimbursements to employees, ensuring timely and accurate processing.
Education
A-Levels - Business Administration NQF Level 4
Globe Flight
Cape Town, WC01-2019
A-Levels - Matriculated
Strandfontein Secondary School
Cape Town, WC01-2015
Skills
- Customer relationship management
- Sales strategy
- Data management
- Computer literacy
- Problem solving
- Effective communication
Languages
English
Proficient
C2
Afrikaans
Upper Intermediate
B2
Timeline
Sales & Service Consultant
Capitec Bank
01.2024 - Current
Customer Service Representative
Amazon
05.2023 - 12.2023
Nursing Administrator
Victoria Hospital
04.2016 - 03.2017
A-Levels - Business Administration NQF Level 4
Globe Flight
A-Levels - Matriculated
Strandfontein Secondary School