Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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CHENES SITHOLE

Service Consultant
Pretoria

Summary

Customer-centric professional with a proven track record of building rapport and understanding customer needs to create exceptional experiences. Skilled in effective communication and problem-solving, resulting in seamless interactions and swift issue resolutions. Known for adaptability, enthusiasm, and dedication to delivering high-quality results in every task. Adept at resolving customer issues promptly and fostering long-lasting relationships through positive attitude, adaptability, and clear communication skills.

Overview

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1
Certification

Work History

Sales & Service Consultant

Capitec Bank
10.2022 - I currently work here
  • Evaluated issues and concern to determine importance and urgency, prioritising and escalating complaints to manager.
  • Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction.
  • Addressed customer queries to provide information regarding product specifications and uses.
  • Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
  • Attended meetings to discuss sales strategies and ways to improve services.
  • Delivered comprehensive product presentations to prospective clients, effectively showcasing the value of our services.
  • Negotiated favorable contract terms for customers, ensuring their satisfaction while maintaining company profitability.

Education

Diploma in Accounting sciences - Accounting

University of South Africa
Pretoria

National higher certificate in Accounting - Accounting

Tshwane University of Technology
Pretoria

Skills

Microsoft word Intermediate

Accomplishments

  • Recognised by management for exceeding targets and delivering outstanding performance.
  • Advanced from Bank Better Champion to Service consultant quickly as result of dedication and outstanding achievements.

Certification

Best employee on credit card sales

Timeline

Best employee on credit card sales

06-2025

Sales & Service Consultant

Capitec Bank
10.2022 - I currently work here

Diploma in Accounting sciences - Accounting

University of South Africa

National higher certificate in Accounting - Accounting

Tshwane University of Technology
CHENES SITHOLEService Consultant