CHENES SITHOLE
Service Consultant
Pretoria
Summary
Customer-centric professional with a proven track record of building rapport and understanding customer needs to create exceptional experiences. Skilled in effective communication and problem-solving, resulting in seamless interactions and swift issue resolutions. Known for adaptability, enthusiasm, and dedication to delivering high-quality results in every task. Adept at resolving customer issues promptly and fostering long-lasting relationships through positive attitude, adaptability, and clear communication skills.
Overview
1
1
Certification
Work History
Sales & Service Consultant
Capitec Bank
10.2022 - I currently work here
- Evaluated issues and concern to determine importance and urgency, prioritising and escalating complaints to manager.
- Exceeded quota and metrics by offering value and relevance to customers, increasing satisfaction.
- Addressed customer queries to provide information regarding product specifications and uses.
- Demonstrated courtesy, respect and patience in dealing with customers to comply with company policies and procedures.
- Attended meetings to discuss sales strategies and ways to improve services.
- Delivered comprehensive product presentations to prospective clients, effectively showcasing the value of our services.
- Negotiated favorable contract terms for customers, ensuring their satisfaction while maintaining company profitability.
Education
Diploma in Accounting sciences - Accounting
University of South Africa
PretoriaNational higher certificate in Accounting - Accounting
Tshwane University of Technology
PretoriaSkills
Microsoft word Intermediate
Attention to detail - spot errors or inconsistencies in transactions or customer data
Relationship building - develop trust with clients for long term engagement
Time management - efficiently handle multiple customers or tasks in a busy environment
Accomplishments
- Recognised by management for exceeding targets and delivering outstanding performance.
- Advanced from Bank Better Champion to Service consultant quickly as result of dedication and outstanding achievements.
Certification
Best employee on credit card sales
Timeline
Best employee on credit card sales
06-2025
Sales & Service Consultant
Capitec Bank
10.2022 - I currently work here
Diploma in Accounting sciences - Accounting
University of South Africa
National higher certificate in Accounting - Accounting
Tshwane University of Technology