Musamaria Revonia Phophi

. Takes calls from customers answering questions or addressing any concerns they may have.

. Duties include handling many inbound and outbound calls to and from customers, listening to customers needs or issues and providing helpful solutions to their problems.

. Issuing of results to patient.

. Giving health education

. Receive applications for all services, which require pre-authorisation and attend to the request.

. Capture clinical information and verify the information, including the applicable ICD-10 and item codes.

. Validate and evaluate special pre-authorisation requests.

. Obtains blood specimens and collects nonblood specimens such as urine, sputum, and throat swabs for laboratory testing. Performs screening tests and reports results.

. Processes specimens to prepare them for laboratory testing.

. Prepares specimens for reference laboratory dispatch and testing.

• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Streamlined medication administration processes for increased safety and accuracy during busy shift.
• Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.

. Observing, measuring and recording patients' vital statistics and reporting changes in patient's conditions to RNs and doctors.

. Providing physical and emotional support to patients and their families.

. Assisting with personal hygiene tasks such as bathing, showering and dressing