Zandisile Dyantyi
Boksburg
Summary
Dynamic and results-driven professional with extensive experience as a Call Centre Agent at SA Youth, excelling in customer support and call handling. Proven ability to troubleshoot issues and provide innovative solutions, enhancing user experience. Strong communicator and detail-oriented team player, committed to achieving operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Call Centre Agent
SA Youth (Harambee)
05.2024 - 05.2024
- Handling calls inbound and outbound
- Assisted work seekers with using SA Youth mobi-site apply for jobs.
- Inbound calls were more of calls from work seekers who were struggling with something on the site.
- Outbound calls were calls that we make to work seekers giving them hope, helping them use the site accordingly.
Electoral Officer
IEC
05.2024 - 05.2024
- Control the queue of voters
- Assisted voters with mobility in vote station
- Counted votes
Buks House Moves
04.2022 - 03.2022
- Assisted with carrying heavy objects
- Face to face interaction with client
- Travelled different provinces
- We also did refuse removal
Fieldworker Supervisor
Stats SA (Census)
02.2022 - 03.2022
- Counting people
- Manage a team
- Submit team's work daily
- Assist fellow teammate
- Evaluate stats for presentation for FOO
Sales Agent
Massive Diamond
10.2019 - 10.2019
- Instore brand ambassador
Packer
Ghekko Stock Take
11.2014 - 02.2017
- Packing of goods in well-known supermarkets
- Arranging products accordingly
- Scan products barcode as means of counting
- Product checking (for any faults)
Education
Customer Service Skills -
Aspire Learnership Program
12.2014
Matric (Grade 12) -
Oosrand Secondary School
12.2013
Skills
- Good with interacting with people
- Call handling
- Customer support
- Data entry
- Troubleshooting
- Detail orientation
- Active listening
- Problem solving
- Call center operations
- Inbound phone call management
- Call control
- Providing customer support
- Work well on in a team as well individually
- Manage time accordingly
- Innovative
- Solve practical problems using clear rules
- Learn from mistakes to improve future tasks
- Excell
- Word
- Communicating with clients
- Call control skills
- Inbound phone calls
Accomplishments
- A father of two
- Have a license (code 10)
- Top achiever in math's two years in a row (grade 6&7)
- As part of the Harambee Work Integrated learning programme, I was part of the team that won the Genesys Humanitarian Award 2025.
References
- Kea Marumo, Manager, SA Youth, 0825216616
- Buks, Owner, Buks House Remove, 0724115559
Disabilities
No
Personal Information
- Willing To Relocate: Yes
- Date of Birth: 12/10/94
- Gender: Male
- Driving License: Yes (Code 10)
Certification
- Drivers License
Languages
Xhosa
First Language
English
Upper Intermediate (B2)
B2
Timeline
Call Centre Agent
SA Youth (Harambee)
05.2024 - 05.2024
Electoral Officer
IEC
05.2024 - 05.2024
Buks House Moves
04.2022 - 03.2022
Fieldworker Supervisor
Stats SA (Census)
02.2022 - 03.2022
Sales Agent
Massive Diamond
10.2019 - 10.2019
Packer
Ghekko Stock Take
11.2014 - 02.2017
Customer Service Skills -
Aspire Learnership Program
Matric (Grade 12) -
Oosrand Secondary School