Nokwandile Prisca Ndlovu

Answer the required queries and log these into the call centre system daily.

Identify call trends and new issues, and request additional information to support answering efficiently and effectively.

Make and record external calls to meet campaign requirements.

Receive and answer all calls.

Give feedback to stakeholders regarding high-risk responses.

Escalate high-risk queries

• Execute sound administration and recording across data administration services, processes, and procedures.
• Ensure that a well-organized, up-to-date data system is implemented and maintained.
• Administrative tasks include minute taking, setting up of meetings, communicating with service providers, preparing of reports etc.
• Establishing an effective data Records Management System for the Unit and ensure that data records are correctly labelled and timeously filed/uploaded in the Unit’s Records Management System.
• Render data administrative support within the M&E Data analytics environment.
• Support the unit to continuously track, monitor, and measure its performance data against set performance targets by drawing unit specific reports and filing evidence to substantiate performance reported.
• Identify, track, and resolve data integrity issues found within QPR / SASSETA IMS data.
• Assist in ensuring the timeous availability of data for the Organisational Performance Report and Statutory Reporting.
• Extraction, Testing, Analysing, Cleansing and Validation of data for business requests or requirements.
• Assist in maintaining the unit’s knowledge management system related to data administration and analysis and ensuring performance records are up-to-date and records are archived.
• Assist to continuously track, monitor, and measure Monitoring and Evaluation, Performance, Planning and Research against set data standards and performance targets.
• Maintain the organisations M&E Dashboard with the upload or withdrawal of data.
• Handle, report and respond to stakeholder queries and complaints.
• Prepare documentation for Auditors internal & external.
• Supervise Filling Clerks

• Receive, acknowledge, and record Learner registration applications for self-funded and SETA funded programmes.
• Ensure equitable distribution of work among the Data Capturers.
• Receive, record and report learner achievements.
• Verify that all supporting documentation is attached to registration forms and that all supporting documents are properly certified.
• Receive and resolve stakeholder queries relating to Learner Registrations.
• Resolve learner registration submission queries.
• Return incorrect applications to the provider for self-funded submissions.
• Communicate acknowledgement of receipt of learner registration applications.
• Provide administrative support pertaining learner files during internal and external performance audit.

• Taking minutes.
• Preparing meeting packs for LMF and EE committee meeting.
• Provide full secretarial services for LMF and EE committee meetings and store electronic records as required including maintenance of attendance registers and agenda.
• Proper Filing of HR records.
• Providing administration support in the management of employee benefits.
• Printing and Capturing Applications.
• Preparing petty cash.

• Capturing new student registrations.
• Responding to e-mails, acquiring quotations telephonically and via email.
• Maintain and update the filing system.
• Communicate acknowledgement of receipt of learner registration applications.
• Verify that all supporting documentation is attached to registration forms and that all supporting documents are properly certified.
• Ensure that learner records are properly and safely stored.
• Record and track learner registrations returned for updating or amendment.
• Record and track all documentation received in the incoming register.
• Reason for leaving was Volunteering.

• Capturing new student registrations.
• Responding to e-mails, acquiring quotations telephonically and via email.
• Maintain and update the filing system.
• Communicate acknowledgement of receipt of learner registration applications.
• Verify that all supporting documentation is attached to registration forms and that all supporting documents are properly certified.
• Ensure that learner records are properly and safely stored.
• Record and track learner registrations returned for updating or amendment.
• Record and track all documentation received in the incoming register.
• Arrange travel arrangement for the principal.
• Assist office management with all administrative duties.
• Preparing meeting packs.
• Handling student register and Educators.
• Handling principal's diary.
• Taking Minutes.
• Reason for leaving was Volunteering (Temporary Assignment).