Musamaria Revonia Phophi

• Receive applications for all services, which require preauthorization, and attend to the request.
• Capture clinical information and verify the information, including the applicable ICD-10 and item codes
• Validate and evaluate special pre-authorization requests
• Managed care database, constantly entering, updating, and verifying new and existing client information in [Software].
• Negotiated with service providers to secure cost-effective solutions for patient care.
• Maintained up-to-date knowledge of healthcare regulations and practices through continuous professional development.
• Maintained great relationships with existing clients to improve the company's reputation.

Reporting to the team leader.

System used: MS Word, Excel, CRM

• Receive applications for all services, which require preauthorization, and attend to the request.
• Capture clinical information and verify the information, including the applicable ICD-10 and item codes.
• Validate and evaluate special pre-authorization requests.
• Managed care database, constantly entering, updating, and verifying new and existing client information in [Software].
• Negotiated with service providers to secure cost-effective solutions for patient care.
• Maintained up-to-date knowledge of healthcare regulations and practices through continuous professional development.
• Maintained great relationships with existing clients to improve the company's reputation.
• Streamlined communication channels between patients, families, and healthcare providers.

Reporting to the team leader.

System used: MS Word, Excel, CRM.

Reason for leaving: Far from where I stay.

• Takes calls from customers, answering questions or addressing any concerns they may have.
• Duties include handling many inbound and outbound calls to and from customers, listening to customers' needs or issues, and providing helpful solutions to their problems.
• Issuing results to patients.
• Giving health education.
• Obtain blood specimens, and collect non-blood specimens for laboratory testing.
• Perform screening tests, and report results.
• Process specimens, and prepare them for laboratory testing.
• Reporting to the team leader.

System used: MS Word, Excel.

Reason for leaving: Career growth

• Obtains blood specimens and collects non-blood specimens, such as urine, sputum, and throat swabs, for laboratory testing.
• Performs screening tests and reports results.
• Processes specimens to prepare them for laboratory testing.
• Prepares specimens for reference laboratory dispatch and testing.
• Logging and capturing patient information.
• Creating pro forma invoices and processing payments.

Reporting to the Manager.

System used: MS Word, Excel.

Reason for leaving: Career growth.

• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians, and initiating appropriate interventions when necessary.
• Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Streamlined medication administration processes for increased safety and accuracy during busy shifts.
• Advocated for patients by communicating care preferences to practitioners, verifying that interventions met treatment goals, and identifying insurance coverage limitations.
• Coordinated and tasked nurses, and initiated strategies to optimize workflows.

System used: none.

Reason for leaving: new opportunity