SEWELA MORUDU
Professional Nurse
Parktown,GP
Summary
Nurse with 8 years of experience in providing compassionate and equitable patient care. Skilled in multidisciplinary collaboration and focused on achieving excellence in healthcare delivery. Committed to enhancing patient outcomes and fostering a supportive, patient-centered environment.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Pre-Authorisation Consultant
Medscheme-Gems Medical Aid
10.2025 - Current
- Facilitate care service requests by addressing all key stakeholders across all servicing channels until clinical service request resolution
- Instruct stakeholders on self-help digital servicing tools
- Engaged stakeholders across multiple channels to ensure authentic brand representation. Facilitated intuitive customer experiences through a holistic understanding of needs. Delivered seamless interactions that aligned with customer expectations and preferences. Established connections with all stakeholders to enhance brand visibility. Nurtured relationships with customers to support progressive service delivery. Implemented strategies to create an integrated approach to customer engagement. Enhanced communication across channels for improved stakeholder interaction. Developed frameworks for understanding customer needs in depth.
- overseeing authorizations: managing and validating customer authorization needs with care, understanding, and empathy.
- supporting holistic patient experience.
- Oversee exceptional experiences: ensuring precise and uniform information aligning with all quality standards and benchmarks
- Identified areas for improvement in customer satisfaction. Collaborated with team to share innovative ideas. Delivered exceptional customer service to enhance satisfaction levels.
- collaborating with all teams to promote peer-to-peer learning.
- reviewing and validating pre-authorization requests for precision and thoroughness
- Collaborate with healthcare providers to obtain essential documentation and information.
- Document comprehensive records of all pre-authorization cases and communications.
- Engage with insurance companies to expedite approval processes
Clinical Nurse Practitioner
NACOSA-Global Fund Project
10.2023 - 09.2025
- Enabled integration of mental health services within primary healthcare clinics providing technical support and direct patient care.
- orchestrated client transition from pep to pre-exposure prophylaxis (prep) in accordance with world health organization guidelines.
- Administered hepatitis C direct-acting antiviral treatment while managing hepatitis B and co-infection care
- Executed RPR and STI management in accordance with primary health care guidelines.
- Delivered sexual reproductive health services including pap smear screenings.
- Optimized procurement management and invoicing processes for methadone (schedule vi medication).
- orchestrated system-strengthening meetings with health department and stakeholder engagement sessions.
- Presented quarterly updates and progress reports to funders.
Professional Nurse
Department of Health
01.2019 - 09.2023
- Oversaw patient care by interpreting viral load results, ensuring timely retesting and adherence counseling, and transitioning to alternative treatments as necessary.
- Executed STI screenings, diagnosing and treating cases in compliance with primary health care protocols.
- Facilitated pre-exposure prophylaxis (PrEP) counseling, screening, testing, and initiation according to Department of Health guidelines.
- Merged antenatal care with prevention-of-mother-to-child transmission services to provide comprehensive maternal health care.
- Performed regular TB screenings within PMTCT services and expedited referrals for positive cases.
- Administered acute and chronic mental health care in emergency and ward settings, ensuring compassionate and effective treatment.
Education
Professional Nurse Bcur -
North West University
Potchefstroom01.2018
High School Diploma -
Potchefstroom Technical High
Potchefstroom01.2013
Skills
Comprehensive nursing Obstetric care Psychiatric care
Ongoing health condition management
Workflow management
Healing care
Medical coding systems
sexually transmitted infection (STI) management
Pulmonary function testing
Medication-assisted treatment (MAT) nurse
BLS proficiency
Microsoft Office Excel 2000
Document creation with Microsoft
Visual communication tools
Microsoft Outlook proficiency
References
- Obotseng, Mmerek, 071 840 0874, Department of Health
- Sandra, Ntesbo, 078 183 2244, Anova Health Institute
- Nombulelo, Latia, 071 000 4458, Blackrock Mine
COURSES
- Cabotegravir Long-Acting PrEP Injection | MyPrEP-Learning | Aug 2025 - Aug 2025
- Master Trainer of Trainers - Mental Health Counselling for HIV/AIDS Management | University of Kwa-Zulu Natal | Jan 2024 - Jan 2024
- Dispensing Certificate| Mar2025-Jun2025
PERSONAL DETAILS
- Driving License
- Code 10
Accomplishments
As a Project Coordinator I led the design and implementation of a mental health initiative from the ground up. By coordinating a team of social workers and lay health counsellors, I ensured the delivery of accessible, high-quality, and community-driven mental health services, contributing to improved psychosocial outcomes and sustainable impact.
Certification
Nirtmart and Nirtmart mentorship
Timeline
Pre-Authorisation Consultant
Medscheme-Gems Medical Aid
10.2025 - Current
Clinical Nurse Practitioner
NACOSA-Global Fund Project
10.2023 - 09.2025
Nirtmart and Nirtmart mentorship
11-2022
Professional Nurse
Department of Health
01.2019 - 09.2023
Professional Nurse Bcur -
North West University
High School Diploma -
Potchefstroom Technical High