KEITUMETSE JULIETH MASHININI
Durban
Summary
Attentive and goal-focused brings successful approach to cultivating complex best practices to meet organizational and regulatory expectations. Detail-oriented focus on achieving expected outcomes. Enthusiastic hard worker with expertise in cultivating lucrative client relationships and implementing better processes and procedures.
Overview
10
10
years of professional experience
Work History
Pre-authorisation Consultant
Afrocentric health group
03.2025 - Current
- Facilitating the process of obtaining prior approval from medical schemes for certain medical treatments, services or prescriptions.
- Collect necessary documentation, communication with providers and patients and ensure compliance to medical scheme rules.
Registered Nurse
Bronkhorstspruit Hospital
Bronkhorstspruit
04.2022 - 02.2025
- Assessing patients through physical exams and observations.
- Recording medical histories in the departmental database.
- Creating holistic patient care plans
- Educating patients and families on managing illnesses and diseases prevention techniques
- Coordinated discharge planning activities including arranging follow up appointments or referrals for additional services.
- Instructed patients on proper self-care techniques at home following discharge from the hospital.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
Customer Service Agent
Bidair services
Kempton Park
01.2015 - 12.2018
- Greeting passengers on arrival at the airport
- Answering any queries passengers might have about their journey
- Responding in a calm and professional manner to customer complaints.
- Make sure that late passengers get to their flights before departure time or are booked on alternative flight.
- Checking boarding passes and passports at the boarding gate
- Identified opportunities to improve customer service processes and procedures.
- Developed strategies for handling difficult customers effectively while maintaining professionalism.
- Ensured compliance with applicable laws when dealing with customers.
- Attended training sessions regularly to stay current on new products or services.
Education
Nursing Science, General, Psychiatric and Community and midwifery
CHRIS HANI BARAGWANATH NURSING COLLEGE
Johannesburg 03-2022
Cabin Crew Training - Aviation
SMAB AVIATION
Pretoria 03-2015
Secondary School - physical science, Life science, Geography, Life orientation, Mathematical Literacy, English & Sesotho
THUSA SETJHABA SECONDARY SCHOOL
01.2014
Skills
- Excellent communicator
- Interpersonal skills
- Compassionate
- Empathetic
- Prior authorization
- Team collaboration
- Time management
- Analytical thinking
- Requirements gathering
- Problem-solving
Personal Information
- Date of Birth: 05/21/96
- Gender: Female
- Nationality: South African
Languages
English
Proficient
C2
Timeline
Pre-authorisation Consultant
Afrocentric health group
03.2025 - Current
Registered Nurse
Bronkhorstspruit Hospital
04.2022 - 02.2025
Customer Service Agent
Bidair services
01.2015 - 12.2018
Nursing Science, General, Psychiatric and Community and midwifery
CHRIS HANI BARAGWANATH NURSING COLLEGE
Cabin Crew Training - Aviation
SMAB AVIATION
Secondary School - physical science, Life science, Geography, Life orientation, Mathematical Literacy, English & Sesotho
THUSA SETJHABA SECONDARY SCHOOL