Mukatuni Jacob Dagada
Learning & Development Specialist
Johannesburg
Summary
Dynamic Learning & Development Specialist with over a decade of experience delivering large-scale training programmes, succession planning, and capability development in corporate environments. Skilled in embedding learning initiatives that drive measurable performance outcomes, ensuring compliance with SETA, QCTO, and ISO standards. Proven record of coordinating facilitators, managing LMS platforms (Oracle, Moodle, SAP, Blackboard), and producing structured reports for leadership decision-making. Hands-on practitioner with advanced Excel and Power BI skills, adept at leveraging AI tools (Microsoft Copilot, ChatGPT, Gemini, Claude, Jotform AI, LMS AI modules) to automate PDP processes, enhance onboarding, improve skills-gap analysis, and support learner engagement. Experienced in blended learning, microlearning, gamification, and digital learning pathways.
Overview
6
6
Certifications
18
18
years of professional experience
Work History
Skills Development Manager
House of Expert
Midrand
01.2025 - Current
- Project: Implemented accredited training programmes, ensuring compliance with WHSETA, TETA, and QCTO.
- Tech Stack: Moodle, SAP LMS, Microsoft Copilot, Power BI.
- Key Duties & Achievements:
- Administered and coordinated external training programmes with clients.
- Secured and managed new training business.
- Facilitated all training and skills development activities.
- Ensured full accreditation and compliance with SETAs and QCTO.
- Oversaw facilitators and training engagements.
- Developed e-Learning course content and identified LMS platforms.
- Compiled Workplace Skills Plan (WSP) and Annual Training Reports (ATR).
- Conducted training needs analyses aligned to business objectives.
- Evaluated training effectiveness through metrics and analytics.
- Implemented Skills Development projects for discretionary grants and BBBEE.
- Applied AI tools (Copilot, ChatGPT) to automate PDP processes and learner support, improving onboarding and content creation.
- House of Expert is a professional training consultancy delivering accredited programmes across South Africa.
HR Training Officer
National Health Laboratory Services
01.2009 - 01.2025
- Project: Coordinated national learnerships and international conferences for skills exchange.
- Tech Stack: Oracle LMS, Moodle, Blackboard, Captivate, Camtasia.
- Key Duties & Achievements:
- Implemented training programmes across diagnostic labs.
- Coordinated conferences for labs in Africa.
- Compiled WSP and ATR for NHLS.
- Managed national learnership programmes and student placements.
- Developed safety courses on e-Learning platforms.
- Facilitated soft skills and system training.
- Managed Oracle LMS for e-Learning course development.
- Registered professionals with HPCSA for CPD points.
- Coordinated bursaries and training courses.
- Organised campaigns and expos targeting schools and universities.
- Designed blended learning pathways, incorporating microlearning, gamification, and e-learning modules to enhance learner engagement.
- NHLS regional division responsible for training and workforce development across SADC.
Skills Development Facilitator (Acting)
National Health Laboratory Services
01.2020 - 01.2023
- Project: National rollout of WSP and ATR, serving 8,000+ employees.
- Tech Stack: Oracle LMS, SAP LMS, Moodle, Microsoft Copilot, Power BI.
- Key Duties & Achievements:
- Established change management strategies for ERP and IR policy changes.
- Rolled out hybrid workplace training during lockdown.
- Developed WSP and ATR aligned to Human Capital Strategy.
- Project managed training logistics nationwide.
- Oversaw risk, performance, and transformation management.
- Facilitated IT requirements for LMS and training technology.
- Researched and implemented innovative training solutions.
- Ensured uniformity in training execution nationwide.
- Introduced international best practices for hybrid learning.
- Oversaw recruitment and supplier development for training providers.
- Used AI-enabled dashboards (Gemini, Claude) for skills-gap analysis and reporting, improving succession readiness tracking.
- NHLS is South Africa’s largest diagnostic pathology service, employing over 7,000 staff nationwide.
Education
Advance Diploma - Public Administration (NQF7)
Camblish Training Institute
National N Diploma - Human Resource Management (NQF6)
Johannesburg Central College
Diploma - Project Management
College Campus
ODETDP Certification - (NQF5)
Global Prospectus Institute
Moderator Certification - undefined
Global Prospectus Institute
Samtrac - Occupational Health & Safety
NOSA
Certificate - Digital Storytelling Using Mobile (NQF5)
NEMISA
Advanced Articulate Storyline Course Designer - undefined
Kaelo
Adobe After Effects Certificate - E-Learning Content Creation
Academy of Digital Art
Premier Pro Certificate - E-Learning Video Development
Academy of Arts
Skills
Learning & Development Delivery
Succession Planning & Capability Development
LMS Administration & Reporting
AI-Enabled Learning Solutions
Workforce Skills Gap Analysis
Compliance & Accreditation (HWSETA, TETA, QCTO, SASSETA, merSETA)
Performance Enablement Support
Data Analytics & Reporting (Excel, Power BI)
Blended Learning, Microlearning, Gamification
Stakeholder Engagement & Change Management
Certification
ISO 9001:2015 Internal Auditor Training
Timeline
Skills Development Manager
House of Expert
01.2025 - Current
Skills Development Facilitator (Acting)
National Health Laboratory Services
01.2020 - 01.2023
HR Training Officer
National Health Laboratory Services
01.2009 - 01.2025
Premier Pro Certificate - E-Learning Video Development
Academy of Arts
Adobe After Effects Certificate - E-Learning Content Creation
Academy of Digital Art
Advanced Articulate Storyline Course Designer - undefined
Kaelo
Certificate - Digital Storytelling Using Mobile (NQF5)
NEMISA
Samtrac - Occupational Health & Safety
NOSA
Moderator Certification - undefined
Global Prospectus Institute
ODETDP Certification - (NQF5)
Global Prospectus Institute
Diploma - Project Management
College Campus
National N Diploma - Human Resource Management (NQF6)
Johannesburg Central College
Advance Diploma - Public Administration (NQF7)
Camblish Training Institute