Open To Work
Amon Muleya
Johannesburg
Work Preference
Summary
Dynamic Learning & Development professional with expertise in workforce transformation and compliance governance. Skilled in leading funded learning initiatives, optimizing skills development strategies, and managing national workforce analytics. Committed to fostering high-performing environments through effective succession planning and digital learning adoption.
Overview
1
1
Certification
21
21
years of professional experience
Work History
National Skills Development Manager
BURGER KING SOUTH AFRICA
Johannesburg
08.2015 - Current
- Lead national Learning & Development operations, workforce transformation strategies, compliance governance, and funded learning implementation across all nine provinces within a high-volume Quick Service Restaurant environment.
- Develop national Skills Development strategies aligned to organisational growth and succession planning
- Lead national implementation of funded programmes
- Drive workforce transformation and B-BBEE initiatives
- Oversee SETA and QCTO compliance governance
- Manage WSP/ATR submissions and audit readiness
- Coordinated facilitators, assessors, moderators, and mentors to enhance training delivery and learner support
- Align workforce capability with operational performance objectives
- Managed learner performance and integrated operational processes to align training outcomes with business objectives
- Directed national workforce analytics and skills gap assessments to support future workforce planning and operational forecasting
- Implemented integrated learner tracking systems to improve learner retention, reporting accuracy, and programme visibility
- Led digital learning adoption strategies to strengthen remote training accessibility and operational consistency nationally
- Managed risk mitigation frameworks for learner compliance, operational readiness, and funding governance controls
- Oversaw succession-focused leadership acceleration programmes supporting internal promotion pipelines
- Collaborated with payroll, finance, and HR divisions to optimise levy remittances and funding claims, ensuring compliance and maximising resources
Learnership & Operations Support Manager
CAPE TOWN FISH MARKET GROUP
Cape Town
07.2012 - 08.2015
- Managed national accredited learning implementation, workforce capability development, compliance administration, operational support, and training governance across 48 restaurant operations nationally.
- Coordinated implementation of national learnership programs across multiple locations to enhance workforce skills.
- Managed enrolment processes and assessments for learners in training programs.
- Manage CATHSSETA compliance requirements
- Provided coaching support to restaurant operations to enhance performance and service quality.
- Facilitate workplace coaching integration
- Improve operational consistency and service delivery
- Introduced operational training scorecards to track branch-level learning performance and ensure compliance with training standards.
- Developed internal mentorship structures to support workplace coaching and learner integration
- Led customer service improvement interventions aligned to hospitality operational standards
- Managed regional scheduling and deployment of facilitators and assessors nationally
- Oversaw operational risk controls relating to food safety, hygiene compliance, and workplace readiness
- Coordinated cross-functional engagement between operations, finance, HR, and training departments
Training & Operations Manager
BACK TO BASICS NUTRITION
07.2010 - 06.2012
- Led operational workforce development projects and national training implementation across Harmony Gold Mine operations spanning four provinces and 30 industrial kitchen sites.
- Oversaw workplace learning programmes to elevate employee skills and knowledge across operations
- Enhanced operational productivity systems to streamline processes and increase efficiency
- Coordinated facilitators and administrators for effective programme delivery and participant engagement
- Performed operational site visits to assess compliance with training standards
- Delivered hygiene and food safety training to ensure compliance with industry standards
- Assisted in occupational qualification development to align training with industry needs
- Implemented operational efficiency interventions to optimize performance across teams
- Managed coordination of learner certification processes to ensure timely completion
- Developed workforce productivity interventions linked to operational efficiency and cost reduction targets
- Implemented food production workflow optimisation processes across multiple operational sites
- Coordinated health, safety, and hygiene compliance training aligned to mining sector standards
- Introduced operational reporting systems to enhance management visibility and decision-making at training sites
- Managed employee performance support interventions to strengthen operational accountability
- Supported stakeholder reporting and communication with operational management structures
Senior Operational Support Officer / Assessor & Facilitator
EQUALITY REEF SERVICES – TSEBO GROUP
Johannesburg
07.2007 - 06.2010
- Delivered accredited workplace learning programmes, operational support services, assessments, moderation coordination, and workforce capability interventions across hospitality and catering operations.
- Facilitated accredited learnerships in hospitality sector
- Supported operational improvement initiatives for enhanced efficiency
- Manage learner portfolios and coaching
- Produce learner progress reports
- Coordinate workplace learning integration
- Developed learner support interventions improving workplace integration and completion success
- Assisted in development of operational training materials and assessment guides
- Support moderation and verification sessions
- Coordinated stakeholder communication between unions, management, and training departments
- Conducted operational audits supporting food quality and compliance improvements
- Managed workplace conflict resolution relating to learner integration and operational delivery
- Supported regional reporting and compliance administration processes
Head Chef – Kitchen & Operations
GENIUS LOCI / TSHUKUDU GAME LODGE
06.2005 - 06.2007
- Managed hospitality operations, kitchen administration, food production systems, workforce coaching, and operational service delivery within a lodge and hospitality environment.
- Managed supplier relationships, procurement controls, and inventory optimisation to ensure seamless kitchen operations
- Introduced menu engineering strategies supporting profitability and customer satisfaction
- Coordinated hospitality event planning and catering operations to deliver exceptional guest experiences
- Conducted workplace coaching for interns and junior kitchen personnel
- Implemented hygiene and food safety monitoring systems to maintain compliance and safeguard customer health
- Oversaw operational scheduling and kitchen workforce allocation
Education
BCom Honours - Human Resource Management
Regent Business School
Johannesburg 11-2024
MBA - Business Administration And Management
Regent Business School
Johannesburg11-2021
National Certificate - OD-ETDP
Regent Business School
Midrand08-2019
Postgraduate Diploma - Educational Management & Leadership
Regent Business School
Johannesburg 07-2019
BCom - Travel & Tourism Management
Oval International College
Durban, South Africa12-2012
National Diploma - Travel & Tourism Management
Stanford Business School
Centurion, South Africa 12-2009
Project Management Skills Diploma - Project Management
Oxbridge Academy
Cape Town, South Africa12-2009
Hotel & Catering Skills Diploma - Hotel And Catering Management
Oxbridge Academy
Cape Town, South Africa12-2008
Skills
- Workforce Transformation
- National Operations Management
- Learning strategy
- Training Needs Analysis
- Talent development
- Compliance & Governance
- Accreditation Management
- Audit Readiness
- Compliance controls
- Compliance Documentation
- Quality Management Systems
- Operational Excellence
- Performance Management
- Organisational Capability
- Strategic Leadership
- Project Management
- Operational Integration
- Programme delivery
- Data analytics
- Data Visualization
- Digital Learning Platforms
- Stakeholder Engagement
- Diversity and Inclusion
- Leadership Development
- Workforce Planning
- Succession Planning
- Learning systems
Certification
- Skills Development Facilitator (SDF) Level 5
- Assessor Certification Level 5
- Moderator Certification Level 6
- HACCP Compliance Level 3
- Health & Safety Management Level 3
- Advanced Customer Care – CATHSSETA
- Advanced Microsoft Office Certification
- Management Development Programme Certificate
References
- Mr Davin Berrill, Head of Finance & CEO – Cape Town Fish Market Group, 082 323 0446, davin.berrill@yahoo.co.za
- Mr David Baillie, Managing Director – Back to Basics Nutrition, 082 552 4508, dwbailie@global.co.za
- Mr David Sadie, Head of Training – Equality Reef Services, 082 607 1554, david@imsimbi.co.za
- Mrs Faith Mncube, Senior Training Manager – Equality Reef Services & Imsimbi Training, +27 11 678 6496, faith@imsimbi.co.za
- Mrs Shannon Sukhu, Senior Employee Relations Manager – Burger King South Africa, 083 349 7597, shannons@whopper.co.za
Languages
- isiZulu
- Sepedi
- isiXhosa
- English, Fluent
- IsiZulu, Fluent
- Sepedi, Conversational
- IsiXhosa, Conversational
Technical Skills - Systems And Platforms
- Learning Management Systems (LMS), Advanced
- SETA/QCTO Reporting Systems, Advanced
- Microsoft Office Suite, Advanced
- Data Analytics & Reporting, Advanced
- Digital Learning Platforms, Intermediate–Advanced
Timeline
National Skills Development Manager
BURGER KING SOUTH AFRICA
08.2015 - Current
Learnership & Operations Support Manager
CAPE TOWN FISH MARKET GROUP
07.2012 - 08.2015
Training & Operations Manager
BACK TO BASICS NUTRITION
07.2010 - 06.2012
Senior Operational Support Officer / Assessor & Facilitator
EQUALITY REEF SERVICES – TSEBO GROUP
07.2007 - 06.2010
Head Chef – Kitchen & Operations
GENIUS LOCI / TSHUKUDU GAME LODGE
06.2005 - 06.2007
BCom Honours - Human Resource Management
Regent Business School
MBA - Business Administration And Management
Regent Business School
National Certificate - OD-ETDP
Regent Business School
Postgraduate Diploma - Educational Management & Leadership
Regent Business School
BCom - Travel & Tourism Management
Oval International College
National Diploma - Travel & Tourism Management
Stanford Business School
Project Management Skills Diploma - Project Management
Oxbridge Academy
Hotel & Catering Skills Diploma - Hotel And Catering Management
Oxbridge Academy