Summary
Overview
Work History
Education
Skills
Date Of Birth
Short Courses
Personal Information
Accomplishments
Additional Information
Timeline
Generic
Amon Muleya

Amon Muleya

TRAINING AND DEVELOPMENT MANAGER
Midrand,GP

Summary

A highly accomplished Training and Development Manager with over 15 years of expertise in designing, managing, and executing large-scale skills development initiatives across multiple industries. Adept at leading learnerships, skills programs, internship programs, bursaries, short management courses, and business operational training, with a strong emphasis on succession planning and workforce capability building. Proven track record in securing and managing SETA grant funding, ensuring full compliance with QCTO and SETA accreditation standards, and aligning training programs with business growth objectives. Skilled in developing and accrediting training materials, conducting SETA and QCTO audits, and integrating national qualifications frameworks (NQF) into corporate learning strategies. Possesses a deep understanding of South Africa’s transformational legal framework, including the Skills Development Act, Skills Development Levies Act, Employment Equity (EE) Act, B-BBEE Act, Labour Relations Act, and South African Qualifications Authority (SAQA) and NQF Act. Recognized for enhancing workforce capabilities, fostering employee engagement through structured learning pathways, and building succession talent pipelines that drive long-term organizational agility. Excels in developing and implementing strategic training frameworks that promote continuous learning, business performance optimization, and leadership development ensuring a highly skilled, adaptable workforce ready to support operational excellence and company expansion. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience
18
18
years of post-secondary education
4
4
Languages

Work History

Skills Development Manager

Burger King South Africa Group
Cape Town- All Provinces
08.2015 - Current
  • Acquired and maintained SETA accreditation for the company (CATHSSETA, FOODBEV SETA, and SERVICES SETA) and Managed company-wide Workplace Skills Plan (WSP) and Annual Training Reports (ATR) submission to SETAs.
  • Led the successful implementation of learnerships, skills programs, bursaries, and job-related courses.
  • Developed and aligned 16 accredited learning qualifications and skills programs with departmental objectives.
  • Oversaw the creation of 10 regional training centers nationwide.
  • Recovered R2,000,000 through SETA’s skill levies and sourced R23,950,000 through discretionary grants funding.
  • Led the development of over 1680 employees through various learning programs, including both employed and unemployed learners.
  • Improved company’s BEE skills development element from 6 points to 20 points in line with SETA requirements. Acquiring, maintaining and managing company accreditation with primary Seta and leaning programs extension of scope
  • Determine training needs, assessments and surveys in order to meet organisational requirements as well as perform regular evaluations to assess effectiveness
  • Provide employees and management team with career development and learning programmes guidance
  • Manage bursary processes and ensure compliance with policies and guidelines
  • Manage the company WSP and ATR processes and ensure compliance with the legislative, Seta’s and regulatory guidelines
  • Ensure employee training needs are aligned to other HR processes e.g
  • Skills audit
  • Review existing training materials produced by third parties to determine appropriateness and relevance in line with organization goals and objectives
  • Modify or create course materials and training manuals to meet specific training needs
  • Monitor training programmes and manuals to ensure that they are effective and up-to-date and make updates as necessary
  • Work with all departmental managers to address learning issues, instruction problems, or new educational needs regarding specific employees or departments
  • Manage costs for all programmes/training, productions, and publications in order to report to organisation executives regarding a return on investment
  • Liaise with relevant SETA’s in terms of enrolling learnership and internship programs, reporting in terms work skills plans and annual training, as well as ensuring accreditation with same
  • Maintain understanding of new educational and training techniques and methods
  • Manage the training department personnel
  • Manage the Internship and Learnership candidates, mentorship program and including Learn to Lead program
  • Responsible to ensure that sound administration and record systems are in place and maintained at all times
  • Compile projects monthly or quarterly financial invoices, claim forms and management reports
  • Ensure accreditation of in-house training facilitators and training facility
  • Developing training committee’s policies, compliance and training committee implementation
  • Ensuring all companies entities comply with Seta's registrations and completing inter-Seta's transfer process according to core business operations
  • Sending training committee meeting requests, chairing committee and keep minutes of meetings
  • Conducting employees annual skills auditing across the company departments
  • Maintain company and Seta's business stakeholders relationship and communications
  • Provide learners, trainers with continuous support and addressing learner’s quarries
  • Managing assessors, facilitators, workplace mentor/coaches and internal/external moderators and renew assessors accreditation registrations
  • Tracking Seta levies-learnerships projects payments
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Resolved problems, improved operations and provided exceptional service.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Learned and adapted quickly to new technology and software applications.
  • Strengthened communication skills through regular interactions with others.
  • Worked effectively in fast-paced environments.

Learnership and Operations Support Manager

Cape Town Fish Market Restaurant Franchisor Group
Cape Town- All Provinces
07.2012 - 08.2015
  • Managing Cathsseta Seta's management system for loading, registering and capturing learning outcomes
  • Managing company Quality Management System (QMS), all Seta Communications and administrations with (Cathsseta)
  • Conducting in-house/qualification training needs analyses and recommend suitable training
  • Drafting learnership discretionary grants application letters seeking funding from Seta
  • Sourcing external moderators to conduct learnership moderation's and training program
  • Developing annual training project implementation plan and intervention training strategy
  • Managing 7 Assessors, Facilitator -Trainers and Moderators 230 learners on learnership programs
  • Manage overall learnership training projects in 8 CTFM stores and regions
  • Updating qualifications company accredited training material with Cathsseta
  • Setting up new training sites & training standards required in different regions
  • Identifying, developing and training new trainers within the group of learners
  • Maintaining student relationship management to all learners in different sites
  • Recruitment, selecting, interviewing and inducting new learners on company policies
  • Conducting annual skills development functions ATR, WSP, PPT submitting to SETA
  • Engaging sites restaurants general managers, owners on learnership training projects
  • Developing training program implementation strategies – learnership annual schedule
  • Training/facilitating learning program using recommended different training method
  • Conducting outcome based workplace assessment on program being trained on and conducting workplace on the job coaching and supporting learners
  • Preparing for Cathsseta-ETQA training site visit and overall outcomes verification
  • Experience and understanding of SAQA, NQF and Cathsseta training procedures or achievement
  • Attending fortnight management meeting and providing training progress reports
  • Supporting operations on brand products specification-suppliers, storage's, weight, validate
  • Conducting stores operational services reports as required by operations manager
  • Testing employees on product knowledge and re-coaching employees on weakness identified during testing
  • Advising franchise owner and senior restaurant managers on short coming identified and necessity adjustment required as per operations procedures
  • Assessing health and safety, hygiene and site maintenance in the restaurants
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Streamlined operations by implementing efficient processes and workflow improvements.
  • Reduced operational costs with strategic budget management and resource allocation.
  • Developed strong relationships with vendors to negotiate favorable pricing and contract terms.
  • Established a culture of collaboration among team members that fostered continuous learning and knowledge sharing.
  • Championed data-driven decision-making processes by utilizing advanced analytics tools which led to informed strategic plans that directly impacted the company''s bottom line.
  • Increased operational agility through effective planning, forecasting, risk mitigation strategies.
  • Coordinated employee schedules, optimizing staffing levels to meet fluctuating workload demands without compromising service quality or efficiency.
  • Implemented quality control measures, maintaining high standards across all operations functions.
  • Spearheaded the introduction of new technology solutions, automating manual tasks for faster turnaround times in key processes.
  • Maintained a safe working environment by implementing safety protocols and adhering to regulatory compliance requirements at all times.
  • Oversaw daily operations, delegating tasks effectively to ensure smooth functioning of the department.
  • Collaborated with other departments to streamline inter-departmental communication and workflows for increased efficiency.
  • Conducted regular performance reviews, setting clear expectations and providing constructive feedback to support staff growth.
  • Optimized inventory levels, ensuring timely replenishment of stock for uninterrupted operations.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Analyzed and reported on key performance metrics to senior management.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Directed initiatives to improve work environment, company culture or overall business strategy.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Training Operations Manager

Back to Basic Nutrition’s Private Limited
Johannesburg
07.2010 - 06.2012
  • General training administration keeping records of attendance register, candidate progress reports, Candidates recruitment, selection and inducting learners on company policies
  • Training material program development, workbook, manual, assignments, all administration document, P.O.E
  • Coordinating training and ensure effective training implementation according to plans
  • Drawing training schedule for theory facilitation, workplace coaching, practical assessment
  • Facilitating/training program in unit standards & modules blocks as per qualification
  • Addressing learner’s learning special needs and setting training as per learners needs
  • Marking workbooks, research task assignment, summative test, practical workplace
  • Conducting outcome based summative assessment as per assessment requirement
  • Supporting, advising training staff on progress & development they are marking
  • Monthly training reports and attending monthly training team meeting
  • Managing 4 trainers, 1 administrator for various sites (Free State-Welkom, North West, Johannesburg and Mpumalanga-Secunda)
  • Training project coordination and evaluations of training impact in operational in all units
  • Kitchen staff direct coaching in preparing and cooking different types of food dishes served
  • Co-coordinating and supporting site project managers, catering managers, supervisors
  • Food product development/menu planning advising catering managers on best practices
  • Catering sites unit inspection and performance evaluation against set standards
  • Stock control/management system with aim to reduce waste with regards to operational cost
  • Implementing company policies of (HACCP) health, hygiene, safety and security systems
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
  • Increased profit by streamlining operations.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
  • Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
  • Implemented sustainability initiatives, reducing environmental impact.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.

Senior Assessor & Support Services Operations Officer

Equality Reef Services a Division of FEDICS (TSEBO Holdings Operations Group)
Johannesburg
07.2007 - 06.2010
  • Coordinating training scheduled for theory facilitation, workplace coaching, and workplace assessment
  • Conducting analyses, compiling gap analyses report conducting in house coaching to uplift the food quality, services standards, communications and health, hygiene and safety
  • Assisting operations director supporting site project managers, catering managers, supervisors with badly performing site/stores
  • Keeping all training records & marking workbooks, research task and assignment
  • Facilitating/training program in unit standards & modules blocks & addressing each learner’s learning special needs
  • Conducting outcome based summative assessment & addressing all learners/candidates problems, gathering recording evidence during assessment & writing updating and monthly detailed training progress report
  • General training administration keeping records of attendance register, candidate progress reports, monthly training reports, summative test and P.O.E
  • Food product development/menu planning advising catering managers on best practices
  • Catering unit inspection and performance evaluation against set standards
  • Stock control/management system and reducing operational cost and food cost and portion control during food storage's, preparations, cooking and services
  • Implementing company policies of (HACCP) health, hygiene, safety and security system
  • Supporting number of sites catering project managers and supervisors

Head Chef in Charge of Kitchen Production and Restaurants

Genius Loci Game Ranch/ Tshukudu Game Lodge
Mpumalanga
06.2005 - 06.2007
  • Company Overview: a Four
  • Production kitchen planning, researching new menu and development
  • Stock control, stock order and direct food purchasing, food storage's management system
  • Conducting daily food cost, weekly, monthly basis
  • Food preparation, cooking and processing of all meals
  • Menu presentation, buffet, table de hote services, ala-carte services
  • Special traditional function lapa South African braai & banqueting
  • Housekeeping services, restaurant services, guest relationship management
  • Inspection of hygiene standards in kitchen, restaurant, conference hall
  • Managing and maintaining cleanliness, health, safety and hygiene
  • Kitchen staff supervision and coordination with other departments/sections
  • Administration & catering record keeping kitchen staff training and development
  • A Four
  • Managed food costs effectively with careful menu planning, accurate portion control, and utilization of seasonal ingredients.
  • Created recipes and prepared advanced dishes.
  • Maintained well-organized mise en place to keep work consistent.
  • Developed strong vendor relationships to secure fresh, quality ingredients at competitive prices while supporting local businesses whenever possible.
  • Developed kitchen staff through training, disciplinary action, and performance reviews.
  • Streamlined kitchen operations for increased efficiency through effective staff scheduling and proper inventory management.
  • Achieved recognition in renowned culinary publications, elevating restaurant's status and attracting wider clientele.
  • Reduced food waste and improved sustainability practices with farm-to-table approach and efficient resource management.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Developed close relationships with suppliers to source best ingredients.
  • Developed new recipes and flavor combinations to enhance customer dining experience.
  • Evaluated food products to verify freshness and quality.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Hired, managed, and trained kitchen staff.
  • Trained junior chefs in advanced culinary techniques and food safety procedures, helping them grow professionally within the industry.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Enhanced customer satisfaction by introducing customer feedback system, directly addressing concerns and preferences.
  • Monitored line processes to maintain consistency in quality, quantity, and presentation.
  • Obtained fresh, local ingredients to lower grocery costs.
  • Elevated restaurant's reputation by consistently creating high-quality, innovative dishes and maintaining top-notch presentation standards.
  • Designed visually appealing plated presentations that enhanced both taste appeal and overall dining experience for patrons.
  • Maintained high standards of kitchen cleanliness, consistently passing inspections with exemplary ratings.
  • Cultivated dynamic and supportive kitchen environment, fostering teamwork and effective communication among staff.
  • Monitored food production to verify quality and consistency.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Coordinated with team members to prepare orders on time.

Education

MBA - Business Administration And Management

Regent Business School
Johannesburg, GP
07.2019 - 11.2021

Bachelor of Arts - Human Resource Management

Regent Business School (BCOM Honours)
Johannesburg Campus
07.2022 - 12.2024

Post Graduate Diploma - Educational Management and Leadership

Regent Business School
Johannesburg Campus
07.2018 - 07.2019

National Certificate - Occupational Directed Education Training and Development Practices (OD-ETDP)

Institute of People's Development -ETDP SETA
Midrand, Johannesburg
07.2017 - 08.2019

BCOM Degree - Travel and Tourism Management

Oval International College
Johannesburg, Branch
07.2009 - 12.2012

Project Management Skills Diploma - Project Management

Oxbridge Academy
Cape Town, WC
01.2008 - 12.2009

Hotel and Catering Skills Diploma - Catering Management

Oxbridge Academy
Cape Town, WC
07.2006 - 07.2008

Competency Certificate - Food & Beverage Services

Stanford Business College
Johannesburg, GP
01.2005 - 06.2006

Skills Certificate - Health & Safety Management

Oxbridge Academy
Cape Town, WC
06.2016 - 07.2017

Skills

Date Of Birth

06/11/77, Johannesburg, Gauteng

Short Courses

  • Assessor, Drumbeat Academy, 08/01/07, 09/01/07
  • Skills Development Training, Train You Can, Durban, 07/01/13, 12/01/13
  • Moderator, Train You Can, Durban, 07/01/14, 07/01/14
  • People's Management & Leadership, Regent Business School, 11/01/18, 11/01/18
  • The 4th Industrial HR Revolutions Programme, Regent Business School, 11/01/18, 11/01/18

Personal Information

  • Nationality: South African
  • Driving License: Code 8

Accomplishments

    Professional Achievement Statement

    A dynamic and results-driven Training and Development Operations Manager with a proven track record of 16 years experience. Establishing and independently managing three Training, Learnership & Development departments from the ground up:

  • Back to Basics Nutrition Pty Ltd (2010 – 2012)
  • Cape Town Fish Market Restaurant Group (2012 – 2015)
  • Burger King South Africa (2015 – Present)

    • Successfully built and led self-sustaining training divisions, securing external funding streams to ensure financial independence. Developed and expanded high-performing training and assessment teams across all provinces, establishing dedicated training sites to support large-scale skills development programs, succession planning, and workforce capability building.

    Recognized for driving training excellence, operational efficiency, and talent pipeline development, ensuring long-term business growth and employee empowerment.

Additional Information

References Mr. Davin Berrill from Cape Town Fish Markets Group of Restaurant and Sushi Bar

davin.berrill@yahoo.co.za · 082 323 0446

Mr. David Baillie from Back to Basics Nutrition’s (Pty) Ltd

dwbailie@global.co.za · 011 472 1922 or 082 552 4508

Mr. David Sadie from Equality Reef Services a Division of Tsebo Holdings Operations

david@imsimbi.co.za · 011 678 2443 or 082 607 1554

Mrs. Faith Mncube from Equality Reef Services a Division of Tsebo Holdings Operations and Imsimbi Training

faith@imsimbi.co.za · +27 (0)11 678 6496

Timeline

Bachelor of Arts - Human Resource Management

Regent Business School (BCOM Honours)
07.2022 - 12.2024

MBA - Business Administration And Management

Regent Business School
07.2019 - 11.2021

Post Graduate Diploma - Educational Management and Leadership

Regent Business School
07.2018 - 07.2019

National Certificate - Occupational Directed Education Training and Development Practices (OD-ETDP)

Institute of People's Development -ETDP SETA
07.2017 - 08.2019

Skills Certificate - Health & Safety Management

Oxbridge Academy
06.2016 - 07.2017

Skills Development Manager

Burger King South Africa Group
08.2015 - Current

Learnership and Operations Support Manager

Cape Town Fish Market Restaurant Franchisor Group
07.2012 - 08.2015

Training Operations Manager

Back to Basic Nutrition’s Private Limited
07.2010 - 06.2012

BCOM Degree - Travel and Tourism Management

Oval International College
07.2009 - 12.2012

Project Management Skills Diploma - Project Management

Oxbridge Academy
01.2008 - 12.2009

Senior Assessor & Support Services Operations Officer

Equality Reef Services a Division of FEDICS (TSEBO Holdings Operations Group)
07.2007 - 06.2010

Hotel and Catering Skills Diploma - Catering Management

Oxbridge Academy
07.2006 - 07.2008

Head Chef in Charge of Kitchen Production and Restaurants

Genius Loci Game Ranch/ Tshukudu Game Lodge
06.2005 - 06.2007

Competency Certificate - Food & Beverage Services

Stanford Business College
01.2005 - 06.2006

Similar Profiles

CREATE PROFILE
Amon MuleyaTRAINING AND DEVELOPMENT MANAGER