Mpho Mable Lebete
CONTROL ROOM AGENT
Pretoria
Summary
I am a highly motivated and experienced Call Center Operator with 5+ years of experience in customer service and support. I have a proven track record of providing exceptional customer service, resolving customer inquiries and complaints, and improving customer satisfaction. My skills include excellent communication, problem-solving, multitasking, and data entry.”
Overview
11
11
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Control Room/Switchboard
TLG Commercial Sourcing & Consulting Services (PTY) Ltd / Ndubane TLG Protection service (PTY) Ltd
11.2023 - Current
- Monitor security cameras, alarms, and systems
- Respond promptly to security incidents and coordinate with on-site personnel
- Maintain detailed and accurate logs of activities
- Ensure communication is effective between the control room, security staff, and clients
Administrator Officer
Temosho Civils Pty Ltd
07.2020 - 09.2023
- Making quotations and preparing invoice
- Making travelling arrangements
- Answering of calls and making travelling arrangements
- Completed daily billing, collections and reporting duties
- Scheduling appointments and maintained calendar
- Set up new files and assigned tracking numbers
Quality Controller Administrator
Pharmachem Laboratories
03.2019 - 05.2020
- Collecting and registration of all QC received samples and materials
- Capturing of test results in the ERP system
- Printing of COA’s and release reject labels
- Capturing trend data and printing trend report
- Update of all QC SOP’s
- Filling of documents and retention samples
Call Center Agent
Old Mutual
01.2014 - 01.2019
- Assisting clients with inquiries about financial products (insurance, investments, banking)
- Processing policy changes and helping clients with claims
- Providing guidance on account management and resolving client issues
- Maintaining detailed records of client interactions
- Managing escalated customer issues, including complaints and complex financial inquiries
- Assisting with claims management and ensuring timely resolutions
- Providing detailed product knowledge and advice to clients
- Supporting internal teams by offering expertise in specific product lines or services
Education
High School Diploma -
Hoerskool Elandspoort
Pretoria, South AfricaN. Dip Office Management and Technology -
Tshwane University of Technology
01.2023 - Current
Skills
- Effective communication
- Problem-solving
- Patience and empathy
- Attention to detail
- Client communication
- Time management abilities
- Critical thinking
Firstnames
Mpho Mable
Personal Information
- Criminal Record: None
- Date of Birth: 12/13/89
- Gender: Female
- Nationality: South African
- Driving License: Code B
- Marital Status: Single
Identitydocument
8912130985086
Timeline
Control Room/Switchboard
TLG Commercial Sourcing & Consulting Services (PTY) Ltd / Ndubane TLG Protection service (PTY) Ltd
11.2023 - Current
N. Dip Office Management and Technology -
Tshwane University of Technology
01.2023 - Current
Administrator Officer
Temosho Civils Pty Ltd
07.2020 - 09.2023
Quality Controller Administrator
Pharmachem Laboratories
03.2019 - 05.2020
Call Center Agent
Old Mutual
01.2014 - 01.2019
High School Diploma -
Hoerskool Elandspoort
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