I am interested in learning new things , that will develop my skills and knowledge
Mpho Plaatjie
Randfontein,GP
Summary
Results-oriented Guesthouse Operator experienced in enhancing guest experiences and managing front office operations. Delivered exceptional service through effective communication, conflict resolution, and strong team leadership. Committed to maintaining high standards of cleanliness and fostering positive guest relationships.
Overview
4
4
Languages
2
2
Certifications
4
4
years of professional experience
Work History
Guesthouse Operator
Smiling Tree Guesthouse
03.2024 - 01.2026
- Managed daily operations of guesthouse, ensuring high standards of hospitality and service.
- Oversaw booking systems, optimizing occupancy rates through effective reservation management.
- Coordinated guest check-ins and check-outs, maintaining efficient front desk operations.
- Resolved guest inquiries and complaints promptly, fostering positive experiences and repeat visits.
- Trained and supervised staff on customer service best practices and operational protocols.
- Developed and implemented housekeeping procedures to enhance cleanliness and guest satisfaction.
- Maintained high levels of cleanliness and hygiene throughout the property, adhering to industry standards.
Incentive Caregiver
Vukani Homebased Care
03.2022 - 01.2024
- Demonstrated strong organizational skills by managing tasks efficiently in a fast-paced environment.
- Adapted rapidly to new responsibilities, demonstrating flexibility in various roles.
- Delivered compassionate support to clients with daily living activities, improving their overall well-being.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Facilitated mental support and physical activities for clients, promoting quality of life and meeting their essential needs.
Education
No Degree - Technical
Thutokitso Comprehensive School
Fochville, South Africa 05.2001 -
Skills
Booking management
Property management software
Front office operations
Guest experiences
Time management
Problem-solving abilities
Computer skills
Organizational skills
Telephone etiquette
Teamwork and leadership
Adaptability and flexibility
Conflict resolution
Excellent communication
Active listening
Certification
Information Technology :End User computing NQF Level 3
Interests
Timeline
Guesthouse Operator
Smiling Tree Guesthouse
03.2024 - 01.2026
Building and Civil Construction NQF Level 3
10-2023
Incentive Caregiver
Vukani Homebased Care
03.2022 - 01.2024
Information Technology :End User computing NQF Level 3
09-2012
No Degree - Technical
Thutokitso Comprehensive School
05.2001 -