Jodine Korkee
Guesthouse Manager | "HotelfachFrua"
Franschhoek,WC
Summary
As an assistant manager at theLAB Guesthouses, One oversees the daily operations of the property, ensuring guest satisfaction, staff efficiency, and revenue growth. Graduated with a diploma of education in hospitality administration/management from International College of Tourism and Management, where one learned the fundamentals of hotel and tourism management. One has more than four years of work experience in the hospitality industry, working as a restaurants supervisor at Oku Asian Eatery and a Food server and Housekeeper at College Garden Hotel. I have developed strong skills in guest service management, communication, and hotel management, and are passionate about delivering high-quality service and creating memorable experiences for guests. One is also interested in learning new skills and exploring new opportunities in the hospitality field. My goal is to advance my career and contribute to the success of theLAB Guesthouses / future work-force.
Overview
6
6
years of professional experience
Work History
Guesthouse Manager
TheLAB Franschhoek
02.2023 - Current
- Monitored online reviews regularly, addressing concerns proactively to maintain a strong online reputation.
- Conducted regular performance evaluations for staff members, promoting professional growth and development within the team.
- Conducted periodic market analysis to determine competitive pricing strategies for various seasons or special promotions.
- Coordinated maintenance tasks for timely repairs and minimal disruption to guests'' stay.
- Assisted guests with local recommendations and travel arrangements, enhancing their overall stay experience.
- Increased customer service ratings through personable service.
- Provided exceptional service and assistance to guests upon check-in.
- Implemented successful strategies to increase customer satisfaction.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Restuarant Supervisor
Oku & Yama Asian Eatery
09.2021 - 01.2023
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Directed both FOH employees through daily tasks and monitored performance throughout day.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Hotel Waiter | Housekeeper.
College Garden Hotel
12.2018 - 05.2021
- Addressed customer concerns promptly and professionally, resolving issues effectively to maintain positive relationships with patrons.
- Monitored dining room activity closely to anticipate customer needs proactively before they arose or escalated into larger issues.
- Verified accuracy and quality of orders before delivery.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Offered knowledgeable suggestions about foods and related wine pairings to guests with discerning tastes.
- Maintained clean and safe work environment.
- Adhered to professional house cleaning checklist.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
- Enhanced guest satisfaction by providing exceptional dining experiences through attentive service and timely delivery of orders.
- Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
- Effectively managed multiple tasks simultaneously, such as taking orders, delivering food, and processing payments, resulting in efficient service and minimal delays for guests.
Education
Diploma - International Tourism And Hospitality
International College of Tourism And Management
Bad Vöslau-Austria. 04.2001 -
Higer Certificate - Hospitality
Franschhoek Hospitality Academy & Learning Centre
Franschhoek, South Africa 04.2001 -
High School Diploma -
Groendal Secondary High
Franschhoek, South Africa 04.2001 -
Skills
Local Area Knowledge
Timeline
Guesthouse Manager
TheLAB Franschhoek
02.2023 - Current
Restuarant Supervisor
Oku & Yama Asian Eatery
09.2021 - 01.2023
Hotel Waiter | Housekeeper.
College Garden Hotel
12.2018 - 05.2021
Diploma - International Tourism And Hospitality
International College of Tourism And Management
04.2001 -
Higer Certificate - Hospitality
Franschhoek Hospitality Academy & Learning Centre
04.2001 -
High School Diploma -
Groendal Secondary High
04.2001 -
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