MPHO PERTUNIA BENGU
Centurion
Summary
Detail-oriented Administrator with six years of experience in healthcare and office settings. Proficient in managing administrative tasks, coordinating operations, and ensuring compliance with industry regulations. Skilled in handling confidential records, scheduling, and streamlining workflows to enhance efficiency. Currently pursuing a Law degree, bringing knowledge of legal principles and contract management to administrative functions.
Overview
7
7
years of professional experience
2015
2015
years of post-secondary education
Work history
Property Portfolio Assistant
MidCity Property Group
Pretoria, Gauteng
2025.07 - 2026.02
- Delivered comprehensive administrative and operational support to Portfolio Managers across multiple sectional title schemes.
- Managed day-to-day administration, encompassing correspondence, record-keeping, and document control.
- Prepared AGM and trustee meeting notices, agendas, minutes, and resolution registers for distribution.
- Liaised with trustees, owners, managing agents, and service providers to address queries effectively.
- Maintained statutory compliance records in line with Sectional Titles Schemes Management Act and CSOS requirements.
- Coordinated contractor work orders, maintenance requests, and follow-ups to ensure timely resolutions.
- Assisted with budget preparation, financial reports, and audit documentation to support financial oversight.
- Ensured confidential handling of owner, trustee, and scheme information throughout all processes.
Administrator | PayPoint Operator | Debtors Clerk
HEALthWorX Medical Centres
Pretoria
2023.10 - 2025.06
- Maintained balanced cash drawer, ensuring accurate accounting at each shift's end.
- Issued invoices and followed up on outstanding payments to secure timely client remittance.
- Monitored outstanding invoices while executing collections duties to enhance revenue flow.
- Maintained precise records of customer payments to support financial accuracy.
- Processed billing calls, addressing inquiries from patients and third-party carriers.
- Corrected, completed, and processed claims for multiple payer codes to ensure compliance.
- Logged charges and payments within GoodX software to facilitate efficient record-keeping.
- Identified process improvement opportunities within collections department, resulting in enhanced operational efficiency.
Hospital Receptionist (Main/Casualty)
Netcare Olivedale Hospital
Randburg
2022.12 - 2023.06
- Managed high call volumes while maintaining a professional demeanour, ensuring prompt attention to inquiries or concerns.
- Maintained strict confidentiality of sensitive patient information in compliance with POPIA regulations.
- Coordinated insurance documentation for efficient billing processes, reducing administrative workload for medical staff.
- Provided clear directions to visitors regarding department locations or specific services offered within the facility.
- Provided compassionate support to patients and their families during difficult times, fostering trust and rapport.
- Hospital - Olivedale, Randburg
Dental Receptionist
Intercare Medical and Dental Centre
Pretoria
2021.07 - 2022.11
- Scheduled, rescheduled, and cancelled appointments for five dentists.
- Processed medical insurance claims and payments.
- Used GoodX to maintain and update patient files.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Medical and Dental Centre - Silverlakes, Pretoria
Dental Receptionist
Spar Medical Centre PTY(LTD)
Pretoria
2019.08 - 2021.07
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Helped patients complete necessary medical forms and documentation.
Dental Receptionist/Dental Assistant
Dr Teeth PTY(LTD)
Pretoria
2019.08 - 2021.07
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
Education
Higher Certificate - Paralegal Studies
Stadio Higher Education
CenturionBachelor of Laws -
Stadio Higher Education
2025.06 -
National Senior Certificate -
Lerato-Uthando Comprehensive School
Skills
- GoodX Web/Software
- SAP
- MedMass
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- MRI/MDA
References
- Sonja Malan, Manager (Health-Worx), 079 880 8324
- Julie Rajana, Manager (Netcare)-074 268 0639
- Dr. Olivier, Dental Management Director (Intercare)- 062 432 6021
- Brinelle Jordaan- Portfolio Manager(Midcity)- 064 517 1453
Timeline
Property Portfolio Assistant
MidCity Property Group
2025.07 - 2026.02
Bachelor of Laws -
Stadio Higher Education
2025.06 -
Administrator | PayPoint Operator | Debtors Clerk
HEALthWorX Medical Centres
2023.10 - 2025.06
Hospital Receptionist (Main/Casualty)
Netcare Olivedale Hospital
2022.12 - 2023.06
Dental Receptionist
Intercare Medical and Dental Centre
2021.07 - 2022.11
Dental Receptionist
Spar Medical Centre PTY(LTD)
2019.08 - 2021.07
Dental Receptionist/Dental Assistant
Dr Teeth PTY(LTD)
2019.08 - 2021.07
Higher Certificate - Paralegal Studies
Stadio Higher Education
National Senior Certificate -
Lerato-Uthando Comprehensive School