Marilien Janse van Rensburg

• Restaurant and Event Operations Management
  
  * Oversee daily restaurant operations, including staffing, training, and maintaining high service standards.
  * Coordinate and manage events such as weddings, conferences, and private functions, ensuring seamless execution.
  * Monitor financial performance, set budgets, control expenses, and implement strategies for long-term organizational growth and stability.
  * Manage HR functions, including recruitment, staff evaluations, training, scheduling, and contract negotiations.
  * Cultivate strong relationships with clients, vendors, and partners to drive loyalty and business success.
  * Ensure quality control and consistently deliver exceptional customer service.
  * Supervise administrative operations, including inventory management, supplier coordination, and legal compliance.
  

• Facility and Operations Management
  
  * Evaluated facility operations and personnel to ensure compliance with health and safety regulations, including OSHA standards.
  * Conducted regular inspections of physical assets, identifying and addressing maintenance issues proactively to prevent costly disruptions.
  * Coordinated space planning and resource allocation to optimize facility usage and support evolving business needs.
  * Managed operations of retirement and healthcare facilities, ensuring adherence to regulatory requirements and quality standards.
  * Collaborated with the Department of Health to secure licensing for new rehabilitation centers.
  * Implemented cost-saving initiatives while enhancing staff development, resident satisfaction, and operational efficiency.
  
  **Leadership and Team Development**
  
  * Lead and inspire multidisciplinary healthcare teams, overseeing recruitment, training, and ongoing professional development.
  * Foster a culture of excellence, accountability, and patient-centered care.
  
  **Resident Care and Support**
  
  * Oversee the delivery of personalized care, addressing physical, emotional, and social needs of residents.
  * Provide guidance and support to residents' families, ensuring a positive experience and strong relationships.
  
  **Compliance and Quality Assurance**
  
  * Maintain rigorous standards for health, safety, and quality of care, ensuring full regulatory compliance.
  * Monitor and report on operational performance, staff efficiency, and care outcomes.
  
  **Financial and Strategic Management**
  
  * Lead strategic planning, budgeting, and financial oversight to ensure sustainable facility operations.
  * Identify opportunities to optimize resource allocation and cost efficiency.
  
  **Community and Stakeholder Engagement**
  
  * Develop partnerships with healthcare providers, hospitals, and clinics to ensure seamless patient transitions.
  * Implement community outreach strategies to enhance the facility's visibility and reputation.
  * Collaborate with marketing teams to promote services, support public relations, and develop promotional materials.
  
  **Facility Maintenance and Safety**
  
  * Ensure facilities are safe, well-maintained, and conducive to the wellbeing of residents and staff.
  * Plan and oversee preventive maintenance and capital improvement projects.
  

• Oversee daily operations across multiple departments, including reception, billing, appointment scheduling, debt collections, cleaning, security, occupational health and safety, pathology, optometry, renal dialysis, hair & beauty salons, training center, and pharmacy.
  * Coordinate and monitor care support departments, ensuring staff adherence to policies, procedures, and quality standards.
  * Identify and address maintenance concerns for premises, buildings, and equipment; obtain quotes, coordinate services, and ensure completion.
  * Implement efficient stock control systems, including stock-takes, issuing, and ordering.
  * Streamline scheduling and resource allocation to optimize workflow and center efficiency.
  * Ensure compliance with all relevant legislation, licenses, and regulatory requirements.
  * Monitor cleanliness, emergency equipment functionality, and overall facility readiness.
  
  **Financial Management**
  
  * Monitor financial performance, prepare budgets, control expenses, and implement cost-saving strategies.
  * Compile insurance claims, submit reports to head office, and ensure transparency in financial reporting.
  * Oversee budget implementations and allocation of resources for departmental and organizational growth.
  
  **Team Leadership & Staff Development**
  
  * Lead and supervise a multidisciplinary team including medical secretaries, receptionists, team leaders, nursing assistants, and records staff.
  * Manage recruitment, onboarding, training, performance evaluations, coaching, disciplinary actions, and succession planning.
  * Foster a supportive and inclusive workplace culture, enhancing employee engagement, morale, and productivity.
  * Implement effective communication channels across teams using practical platforms (e.g., WhatsApp, email).
  
  **Patient Care & Customer Relations**
  
  * Ensure high-quality patient care and satisfaction across all touchpoints.
  * Address patient queries, concerns, and complaints promptly, with empathy and professional problem-solving.
  * Build strong relationships with patients, families, and key stakeholders to drive trust and loyalty.
  * Coordinate multi-disciplinary team activities and wellness initiatives.
  * Oversee preparation of consultation rooms and ensure all patient documentation is complete and up-to-date.
  
  **Quality Assurance & Compliance**
  
  * Conduct regular audits of staff performance, cleaning standards, patient records, and facility operations.
  * Maintain key control procedures (e.g., drug cupboard, storerooms) and ensure strict adherence to safety protocols.
  * Develop, implement, and enforce organizational policies and procedures.
  * Monitor and report on performance metrics, providing insights and recommendations for continuous improvement.
  
  **Strategic & Business Development**
  
  * Work with healthcare professionals to develop business strategies, patient services, and service innovations.
  * Contribute to strategic planning, production standards, and customer-service excellence.
  * Implement marketing initiatives, promotions, and community engagement activities to increase center visibility and revenue.
  * Analyze operational and financial performance indicators to make informed business decisions.
  
  **Administrative Management**
  
  * Maintain accurate employee records, attendance registers, leave, disciplinary actions, and HR communications.
  * Coordinate staff schedules, shift allocations, and workload management.
  * Produce and submit timely reports to head office, including management reports, checklists, and compliance documentation.
  * Oversee filing systems (physical and electronic) to ensure accuracy and accessibility of information.
  
  **Achievements & Impact**
  
  * Enhanced operational efficiency, patient satisfaction, and staff productivity through process improvements and workflow optimization.
  * Successfully implemented electronic systems to improve patient data management and scheduling efficiency.
  * Fostered a culture of teamwork and professionalism, resulting in improved staff retention and morale.
  * Introduced community-focused initiatives, increasing engagement and strengthening center reputation.
  

• Oversee daily operations of the practice, including appointment scheduling, billing, debt collections, patient records, cleaning, and coordination with specialized departments (pathology, ophthalmology, orthodontics, dental, x-ray, casualty).
  * Implement and manage office policies, procedures, and workflow improvements to enhance efficiency, productivity, and patient care.
  * Develop and execute strategic business plans in collaboration with physicians to optimize practice performance.
  * Monitor financial performance, including budgeting, accounting, cost control, and financial reporting, ensuring long-term stability and growth.
  * Implement electronic health record systems and other digital solutions to improve patient data management and operational efficiency.
  * Manage inventory, office supplies, vendor contracts, and cost-saving initiatives.
  
  **Team Leadership and Staff Development**
  
  * Lead, mentor, and supervise a multidisciplinary team, including receptionists, medical assistants, dental assistants, nurses, and cleaners.
  * Conduct recruitment, onboarding, training, performance evaluations, coaching, and disciplinary actions.
  * Enhance staff productivity, morale, and engagement through constructive feedback, professional development programs, and clear expectations.
  
  **Patient Care and Relationship Management**
  
  * Ensure a high level of patient care, satisfaction, and accessibility throughout the patient journey.
  * Address patient concerns, queries, and complaints with empathy, professionalism, and prompt resolution.
  * Foster strong relationships with patients, families, and the community through events, health fairs, seminars, and outreach initiatives.
  * Collect and analyze patient feedback to continuously improve service quality.
  
  **Compliance, Quality, and Reporting**
  
  * Maintain adherence to regulatory requirements and healthcare standards.
  * Conduct audits to ensure accuracy of patient data, billing, and financial records.
  * Monitor practice performance metrics and report progress in meetings.
  * Ensure clear communication of policies, procedures, and admission rules to patients, staff, and visitors.
  

Collaborates with physicians to develop strategic business plans and enhance patient services.
* Designs, implements, and optimizes workplace procedures to ensure operational efficiency.
* Serves as a key liaison with general practitioners, nurses, physiotherapists, and other medical staff, providing the necessary administrative and operational support.
* Manages departmental and practice budgets, ensuring financial accountability and resource allocation.
* Oversees daily operations across all practice departments, including appointment scheduling, billing, debt collection, occupational health and safety, and specialized services such as pathology, optometry, renal dialysis, beauty and hair salons, training centers, and pharmacy services.
* Leads and mentors a multidisciplinary team, including medical secretaries, receptionists, team leaders, and records staff.
* Evaluates appointment scheduling procedures and patient service delivery to optimize efficiency and satisfaction.
* Recruits, trains, and supervises administrative staff and facilitates patient onboarding.
* Engages directly with patients to gather feedback, address queries, and resolve complaints promptly and compassionately.
* Manages the creation and distribution of patient communications, including brochures, newsletters, and correspondence.
* Monitors and reports on practice performance through regular meetings and operational reviews.
* Oversees reception duties, including phone management, data entry, and filing, while welcoming patients at all levels of seniority.
* Directs staff development and performance management by setting expectations, coaching, evaluating performance, and recommending compensation actions in line with policies.
* Contributes to strategic planning, implements production, productivity, quality, and customer service standards, identifies system improvements, and resolves operational challenges.
* Ensures the accuracy of patient and financial data through daily audits and quality checks.
* Communicates practice policies, procedures, and regulations clearly to patients, visitors, and staff.
* Maintains professional knowledge through ongoing education and attendance at relevant workshops.

• Assisted in the patient admission process, ensuring a smooth and efficient experience for all patients.
  * Confirmed that all insurance and medical aid benefits met admission standards in accordance with policy.
  * Utilized internal databases to track prospective patient progress and maintain accurate records.
  * Communicated important information to supervisors and the medical team to minimize errors and improve patient care.
  * Greeted patients warmly to enhance comfort and establish rapport.
  * Managed departmental and practice budgets, ensuring financial accuracy and accountability.
  * Oversaw admissions processes, including appointment scheduling, billing, debt collection, authorizations, pre-admissions, and cash handling/banking.
  * Handled COID/WCA claims and associated administrative requirements.
  * Evaluated appointment procedures and patient services to optimize efficiency and satisfaction.
  * Managed reception duties, including phone calls, data management, filing, and greeting patients at all levels of seniority.
  * Supported staff development through selection, orientation, training, scheduling, coaching, and performance monitoring while adhering to policies and procedures.
  * Contributed to strategic planning and operational reviews, implementing standards for productivity, quality, and customer service.
  * Identified system improvements, resolved operational challenges, and ensured smooth practice workflows.
  * Maintained the accuracy and integrity of patient data through regular auditing and review.
  * Communicated admitting rules, regulations, policies, and procedures clearly to patients, visitors, and staff.