Mokhadi Melato
Cross-border Payments Officer
Summary
Experienced young professional with over 5 years of success in customer service and payments processing. Known for adaptability and thriving in fast-paced settings. Skilled in providing top-notch customer support and swiftly resolving issues for client satisfaction. Eager to utilize expertise and background to excel in a new opportunity.
Overview
12
12
years of professional experience
2023
2023
years of post-secondary education
4
4
Languages
Work History
Query Consultant
Standard Bank
07.2023 - Current
- Investigation and remediation of BOP, cancel and replace in line with customer instructions and/or as per exchange control guidelines
- Extract daily/weekly non-reportable transactions and implement amendments/remediation
- Remediation of incorrect SARB Dispensation annotation reported
- FinSurv/BOPCUS Offsite report analysis and remediation
- LIBRA/EXCON escalations handled within stipulated turnaround times processing of transactions within cut-off times
- Assist in reducing data-related regulatory failures
Query Consultant
Standard Bank
07.2023 - Current
- Investigating and solving queries within agreed SLA
- Compiling sequence of events
- Establishing root cause analysis
- Only consultant to switch just over 50 new clients in the Gauteng region
- Raising incidents in terms of laid down procedures
- Ensure that losses are kept to a minimum through strict adherence to policy and procedures
- Providing excellent customer service to clients and internal stakeholders, ensuring timeous delivery of products and attention to queries in terms of service level agreements/laid down procedures
- Record keeping of common occurrence and solutions
- Preparing topics for discussion if learning gaps are noticed
- Prioritising high-risk issues
- Ensuring queries are resolved accurately
- Reporting tools (Workflow, JIRA, EE, Nextgen, BAW, LIBRA, QMAN, FEDS, CFC)
Cross-border Payments Officer
Standard Bank
09.2022 - Current
- Inbound and outbound calls
- Reading of swift messages
- Processing of incoming international and rand payments
- Processing of return of funds
- Processing of outward telegraphic transfers
Acting Branch Manager
Barko Financial Services
01.2021 - 01.2022
- Daily running of the branch
- Opening and closing of books
- Daily payment maintenance and balancing
- Setting targets
- Checking consultant files
- Ordering of branch supplies
- Issuing commission and refunds
- Loan overrides
Loan Consultant
Barko Financial Services
06.2019 - 01.2020
- Following up and collection of bad debts
- Plotting of performance graphs
- Creating new client files
- Loan checks and applications
- Telemarketing and reaching sales targets
Service Consultant
Capitec Bank
01.2014 - 09.2016
- Upselling and cross-selling
- Loan checks and applications
- Telemarketing
- Sales activations
- Deposit and enquiry duties
Client Service Champion
Capitec Bank
05.2013 - 12.2013
- Assisting clients at the ATM
- ATM replenishment
- Checking clients' documents upon entry
- Printing and issuing of queuing tickets
- Ensuring that consultants serve within the service level agreement
Education
Technical Training Certificate -
Barko Financial Services
Junior Management Program Certificate - undefined
Barko Financial Services
Technical Training Certificate - undefined
Barko Financial Services
BCom - In Business Management And Entrepreneurship
North-West University
01.2010 - 05.2012
Postgraduate In Managy - Business
Regent Business School
Skills
Typing
Timeline
Query Consultant
Standard Bank
07.2023 - Current
Query Consultant
Standard Bank
07.2023 - Current
Cross-border Payments Officer
Standard Bank
09.2022 - Current
Acting Branch Manager
Barko Financial Services
01.2021 - 01.2022
Loan Consultant
Barko Financial Services
06.2019 - 01.2020
Service Consultant
Capitec Bank
01.2014 - 09.2016
Client Service Champion
Capitec Bank
05.2013 - 12.2013
BCom - In Business Management And Entrepreneurship
North-West University
01.2010 - 05.2012
Junior Management Program Certificate - undefined
Barko Financial Services
Technical Training Certificate - undefined
Barko Financial Services
Technical Training Certificate -
Barko Financial Services
Postgraduate In Managy - Business
Regent Business School
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