Siza Sibeya
Query Management Consultant
Johannesburg
Summary
Dynamic Query Management Consultant with a proven track record at Standard Bank of South Africa, specializing in business analysis and change management. Expert in delivering tailored solutions that enhance operational efficiency and reduce costs. Strong communicator and mentor, fostering collaboration and continuous improvement across teams. Committed to driving impactful business transformations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Query Management Consultant
Standard Bank of South Africa
09.2014 - Current
- Implemented technology solutions that streamlined processes, improved efficiency, and reduced costs for clients.
- Leveraged industry best practices to drive continuous improvement efforts within client organizations.
- Delivered tailored solutions for clients in various industries, addressing unique challenges and needs.
- Conducted thorough assessments of clients'' operational structures, recommending actionable steps for improvement.
- Identified key performance indicators, enabling clients to monitor progress towards business objectives.
- Provided expert guidance on change management initiatives, leading to successful business transformations.
- Developed strong relationships with key stakeholders at all organizational levels, fostering collaboration across departments.
- Mentored junior consultants in effective communication techniques, analytical skills development, and problem-solving methodologies.
- Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
- Produced detailed and relevant reports for use in making business decisions.
ATM Monotoring and Control
Standard Bank of South Africa
04.2014 - 09.2014
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor of Science - Financial Management
University of South Africa
Pretoria South Africa 05.2001 -
Ph.D. - Business Management
University of South Africa
Pretoria South Africa 05.2001 -
Master of Science - Financial Management
University of Pretoria
Pretoria South Africa 05.2001 -
Honors - Business Management
University of South Africa
Pretoria South Africa 05.2001 -
Post-Graduate Diploma - Business Administration
UNISA School of Business
Pretoria South Africa 05.2001 -
Skills
Business analysis
Project management
Performance measurement
Change management
Client engagement
Trend forecasting
Customer support
Process updates
Innovation management
Operational cost reduction
Self motivation
Time management abilities
Team collaboration
Problem-solving
Teamwork and collaboration
Continuous improvement
Adaptability and flexibility
Multitasking Abilities
Client relationship management
Attention to detail
Certification
[Introduction to Law for Non Lawyers] Wits University- [1 year]I
Timeline
[Introduction to Law for Non Lawyers] Wits University- [1 year]I
11-2020
Query Management Consultant
Standard Bank of South Africa
09.2014 - Current
ATM Monotoring and Control
Standard Bank of South Africa
04.2014 - 09.2014
Bachelor of Science - Financial Management
University of South Africa
05.2001 -
Ph.D. - Business Management
University of South Africa
05.2001 -
Master of Science - Financial Management
University of Pretoria
05.2001 -
Honors - Business Management
University of South Africa
05.2001 -
Post-Graduate Diploma - Business Administration
UNISA School of Business
05.2001 -