Kyle Losper
Query Management Consultant
Mitchells Plain, Cape Town
Summary
I am dedicated and believe in putting in the necessary effort to get the best possible outcome. I pick up quickly on systems and believe in learning on the job. I get along well with all clienteles, as well as my in-office colleagues. I am a consistent performer and try to improve every day. Clever Project Consultant with strong emotional intelligence and presentation skills. Adept at managing multi-functional project teams and working collaboratively with people of all levels. A true "go-getter" and problem solver with outstanding project vision and to think outside the box.
Overview
8
8
years of professional experience
14
14
years of post-secondary education
Work History
Query management Department Consultant
Engen Petroleum
12.2023 - Current
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing Interactions in a customer centric way to ensure that we live by our service principles
- Maintaining customer relationship database and logging call details as per procedure to address query
- Achieving and exceeding key performance metrics relating to service delivery Working hours
- Maintaining and checking all Queries work that it is Fault free and communicating investigations to the relevant department
- Contacting Vendor to investigate all customer complaints and queries
- Providing customers with all feedback and updates promptly
- Keeping a fair and balanced process for both internal and external stakeholders
- Making sure that all metrics are met on a daily, weekly, and monthly basis to ensure the flow on work does not stop.
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Developed innovative strategies for clients, resulting in increased revenue and business growth.
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Enhanced communication among team members to foster collaborative and supportive work environment.
- Analyzed data sets to identify trends and opportunities for process improvements within client organizations.
Customer Service Centre Representative
Call Force
05.2018 - 12.2023
- Servicing all key stakeholders telephonically and via other servicing channels as required until the query has been resolved
- Servicing our members in a customer centric way to ensure that we live by our service principles
- Investigating, facilitating and resolving non-conformance customer issues and providing an advisory service to customers with regards to delays in supply chain
- Maintaining the customer relationship database and logging call details as per procedure to address query
- Achieving and exceeding key performance metrics relating to service delivery Working hours
- Moved to emergency stand by Night shift 3 years
- Clearing all unfinished work from the day shift
- Work unsupervised in a zero-error environment
- Manage all incoming Emergency calls and delegate to relevant stand by vendors
- Log follow ups for the retail/commercial area managers and area Engineers.
Collection Diesel Rationing Project Consultant
Engen Petroleum
- Objective: To restrict the over-ordering and over-consumption of Diesel on customer accounts through the management of customer order placement
- Target group: List of Indirect & Direct customers that place COLLECTION orders for DIESEL
- Manage requests for order placement, and queries related to COC of product
- Daily tasks: Task team will be blocking the material Dynamic Diesel on accounts on the customer master data to stop the customer from ordering
- The task team process orders on behalf of the customers
- Blocking and Unblocking of Material codes so that we can place orders for the customers
- Making sure the depot was able to stock up and manage the flow of Diesel out of the depot
- Communicating with customer on daily allocations and placing their orders accordingly
Fulfillment campaign agent & Online chat services
WNS - Total Gas
08.2016 - 01.2017
- Check commitment periods on accounts
- Advise of plan changes and basic Customer Service enquiries
- Advise on upgrade options and consult with technicians on service delivery
- Assist with Billing inquiries and log disputes on bill.
Education
Matric -
Oude Molen Technical High
Cape Town South Africa 01.2012 - 12.2024
Fitting and Turning Engineering -
Northlink College
Cape Town ,South Africa 01.2013 - 12.2013
Fitting And Turning Engineering -
College of Cape Town
Cape Town , Soth AfricaSkills
Sapskills
- XD03 - Display Customer (Centrally)
- MD04 - Display Stock/Requirements Situation
- VA01 - Create Sales Order
- ZRVS0010 – Delivery Schedule
- MMBE - Stock Overview
- VA05 – List of Sales Orders
- VA03 – Display Sales Order
- VA02 – Change Sales Order
- IW39 – Display PM Order
- XK03 – Display Vendor (Centrally)
- VL02N -Change Outbound Delivery
- VB02 – Change Material Listing/Exclusion
- VB01 – Create material Listing/Exclusion
References
- Current :Tracy Sampson, Engen, 076 658 5448, Tracy.Sampson@engenoil.com
- Vicnola Petersen , Engen, 060 982 2482 Vicky.Petersen@engenoil.com
Timeline
Query management Department Consultant
Engen Petroleum
12.2023 - Current
Customer Service Centre Representative
Call Force
05.2018 - 12.2023
Fulfillment campaign agent & Online chat services
WNS - Total Gas
08.2016 - 01.2017
Fitting and Turning Engineering -
Northlink College
01.2013 - 12.2013
Matric -
Oude Molen Technical High
01.2012 - 12.2024
Collection Diesel Rationing Project Consultant
Engen Petroleum
Fitting And Turning Engineering -
College of Cape Town
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