MOIPONE MOTSAMAI
Service Consultant
Bloemfontein
Summary
To whom it may concern: Application for the post I am very interested in the above advertised position and enclose my CV consideration. I have first rate communications and customer service skills and a pleasant and friendly manner. In addition, I have very good word processing and database administration abilities. I am confident that my skills match the requirements of your vacancy and that I can meet the demands of the post. I believe that I would be a valuable addition to your team and give a professional face to the company. If you would like to take my application forward, I would be delighted to attend for interview to provide further information on my experience and abilities. Thank you for your time. Yours sincerely
Overview
8
8
years of professional experience
5
5
years of post-secondary education
3
3
Languages
Work History
Service Consultant
Capitec Bank
Bloemfontein
05.2018 - Current
- Wrote service orders and updated schedules.
- Discussed options with clients and determined appropriate plans.
- Provided information about service procedures and expected timelines.
- Documented payment details and personal information on customer accounts.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Suggested additional services to customers in order to meet upsell goals.
Sales Consultant
Rage Distribution
Bloemfontein
11.2015 - 09.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maintained sense of urgency in answering customer questions and requests through email or voice message.
- Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
National Certificate - Mechanical Engineering
Central Johannesburg College
Johannesburg 01.2012 - 09.2014
Certificate - Secretarial Studies And Office Administration
Boston City Campus
Bloemfontein 01.2017 - 05.2018
Certificate - Certification in Banking
Cornerstone Institute
Cape Town 05.2022 - 05.2023
Skills
Customer Relations
Account management
Cash Handling
Telemarketing expertise
Complaint resolution
Schedule Management
Sales expertise
Till counting
Key holder experience
References
Current Manager
Tshireletso Nkwale
Contact Details: 079 230 4137
Former Colleague
Tshwanelo Mapharisa
Contact Details: 078 232 2717
Timeline
Certificate - Certification in Banking
Cornerstone Institute
05.2022 - 05.2023
Service Consultant
Capitec Bank
05.2018 - Current
Certificate - Secretarial Studies And Office Administration
Boston City Campus
01.2017 - 05.2018
Sales Consultant
Rage Distribution
11.2015 - 09.2016
National Certificate - Mechanical Engineering
Central Johannesburg College
01.2012 - 09.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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