MMEREKI KITSO

• Assisting customers with enquiries, bookings and service scheduling over the phone.
• Creating jobcards for the booked vehicles.
• Checking necessary campaigns that needs to be attended on vehicles.
• Quality check of the job cards after the service has been done.
• Inform customers of the space availability for service appointments.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Extensive client liaison.
• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Receiving tow-ins vehicles and book them in.

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Welcomed customers and helped determine their needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Assisted customers with returns, refunds and resolving transaction issues.

Service

• Assisting customers with enquiries, bookings and service scheduling over the phone.
• Calling for authorization of vehicles under service plans.
• Answering customer questions about service outcomes and consulting with technicians when necessary.
• Informing customers of changes in service or when their vehicle is ready to be picked up.

Workshop

• Ensuring successful distribution of job cards
• All related administration of completed work to an accurate standard.
• Pass and file all completed jobs to service costing /warranty/administration for invoicing.
• Receiving stock for workshop parts.
• Day to day communication and collection of job cards from service advisors.
• Cash allocations for parts department.