Summary
Overview
Work History
Education
Skills
References
Work Availability
Work Preference
Timeline
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Mita Jordaan

Mita Jordaan

Service Consultant
Johannesburg

Summary

Dedicated and results-driven Bachelor of Administration graduate with almost two years of experience in a client based banking environment, showcasing strong sales and customer service skills. Seeking a challenging position in the administration field, banking industry or any sales and customer related positions, where I can leverage my academic background and professional experience to contribute effectively to organizational success.

Overview

2
2
years of professional experience

Work History

Service Consultant

Capitec Bank
06.2022 - 03.2023
  • Provided exceptional customer service, resulting in increased client retention and loyalty.
  • Enhanced branch sales through cross-selling bank products and services to customers.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Consistently met or exceeded monthly sales goals by identifying upselling opportunities during client interactions.

Bank Better Champion

Capitec Bank
08.2021 - 05.2022
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Managed multiple priorities during peak periods, maintaining a high level of productivity without sacrificing quality of service.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.

General Retail Assistant

Shoprite Checkers
06.2021 - 07.2021
  • Built rapport with customers through friendly conversation, creating a positive shopping experience that fostered repeat business.
  • Provided support during peak hours by assisting other departments with tasks such as merchandising or restocking shelves when necessary.
  • Supported store promotions by communicating current offers to customers during their shopping experience.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

Bachelor Of Administration - Public Administration

University of The Free State
02.2017 - 04.2021

Matric -

Bethlehem Comprehensive Secondary School
01.2011 - 12.2016

Skills

    Telemarketing expertise

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References

Phillimon Motsoeneng, Branch Manager

Capitec Bank Limited mps.motsoeneng@gmail.com

0738770480

Grace Robertson, Service Consultant

Capitec Bank Limited rannamicha@gmail.com

0616593080

Reitumetse Ramapepe, Floor Controller

Shoprite Checkers reitumetse2801@gmail.com

0679983124

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternshipContract WorkPart Time

Work Location

RemoteHybridOn-Site

Important To Me

Work-life balanceCareer advancementWork from home optionCompany CulturePersonal development programs

Timeline

Service Consultant

Capitec Bank
06.2022 - 03.2023

Bank Better Champion

Capitec Bank
08.2021 - 05.2022

General Retail Assistant

Shoprite Checkers
06.2021 - 07.2021

Bachelor Of Administration - Public Administration

University of The Free State
02.2017 - 04.2021

Matric -

Bethlehem Comprehensive Secondary School
01.2011 - 12.2016

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Mita JordaanService Consultant