BEAUTY FISHA
Team Leader
Lenasia
Summary
Experienced Team Leader with over 5 years in Banking . Holds an NQF 5 Certificate in Banking and currently pursuing NQF 5 in Gen Management in Banking. Also certified in Public Administration. Demonstrates strong leadership, communication, and team development,problem solver and consensus builder who inspires trust nd guides teams towards achievement of organizational goals and adepts at working cross departmentally with co-management and top level leadership. with a rack record of implementing strategies that enhance team productivity.
Overview
11
11
years of professional experience
5
5
Languages
Work History
Team Leader
Capitec Bank
12.2023 - Current
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Collections Agent
Capitec Bank
08.2020 - 11.2022
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
- Improved overall portfolio performance through consistent monitoring of accounts and proactive identification of potential issues.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
Debt Collection Agent
Landau Attorneys
07.2018 - 07.2020
- Counseled debtors on payment options and arranged installment agreements.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
Sales Consultant
Game Massmart
03.2016 - 03.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Stayed knowledgeable on latest product or service, innovations and technological advancements through continuous training.
Cashier
Game Massmart
04.2014 - 03.2016
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
Education
Core Banking and Financial Services NQF 4 - NQF 4
Cornerstone Performance Solutions
01.2022 - Current
Collections Agent Training - Certificate of Training in Debt Collections
In house Training Landau Attorneys
01.2018 - 01.2018
Certificate in Public Administration - Public Administration in Governance
IQ Academy
01.2017 - 01.2017
Matric - Grade 12
Azara Secondary School
01.2007 - 01.2007
NQF 5 in
Cornerstone Performance Institution
Pretoria, South Africa 04.2001 -
National Certificate in Banking NQF 5
Cornerstone Performance Solution
04.2001 -
Skills
- Strong decision-making and problem-solving abilities
- Effective communication and interpersonal skills
- Strategic thinking and goal-oriented leadership
- Proven ability to motivate and develop team members
- Commitment to continuous improvement and performance excellence
- Teamwork and collaboration
- Documentation and reporting
- People Management and multitasking
- Client Service and meeting Service level agreements
- Quality Improvement
References
Tinyiko Mtsetweni ,0218099764 ,0827845499 Manager
Awards
Awarded a Certificate in Highest Collector at Landau Attorneys for April to May 2019 and May to June in 2019.
Awarded a Certificate at the Leadership Conference in acting with Speed and Agility and showing CEO values and Principles in 2024
Awarded a Certificate at the Leadership conference under Raising the Bar on CEO values and Principles in 2025
Accomplishments
- Supervised team of 13 staff members who have consistently been the Top team in Collections for the past 12 months.
Timeline
Team Leader
Capitec Bank
12.2023 - Current
Core Banking and Financial Services NQF 4 - NQF 4
Cornerstone Performance Solutions
01.2022 - Current
Collections Agent
Capitec Bank
08.2020 - 11.2022
Debt Collection Agent
Landau Attorneys
07.2018 - 07.2020
Collections Agent Training - Certificate of Training in Debt Collections
In house Training Landau Attorneys
01.2018 - 01.2018
Certificate in Public Administration - Public Administration in Governance
IQ Academy
01.2017 - 01.2017
Sales Consultant
Game Massmart
03.2016 - 03.2018
Cashier
Game Massmart
04.2014 - 03.2016
Matric - Grade 12
Azara Secondary School
01.2007 - 01.2007
NQF 5 in
Cornerstone Performance Institution
04.2001 -
National Certificate in Banking NQF 5
Cornerstone Performance Solution
04.2001 -
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